At a Glance
- Tasks: Manage ticketing and stadium tech products, shaping roadmaps and overseeing development.
- Company: Join the iconic Liverpool FC team at Anfield Stadium.
- Benefits: Competitive salary, 25 days holiday, exclusive perks, and a contributory pension scheme.
- Other info: Flexible working with opportunities for career growth and community involvement.
- Why this job: Be part of a passionate team making a real impact in sports technology.
- Qualifications: Experience in ticketing, strong communication skills, and project management expertise.
The predicted salary is between 40000 - 50000 £ per year.
We have an exciting opportunity for an individual to join our Liverpool FC team as a Ticketing and Stadium Technology Product Owner. In this role, you will manage the Technical Change strategy for Ticketing and Stadium Technology products that you are the owner of, overseeing their development, performance and operational budget. Working closely with stakeholders across the business, you will help shape product roadmaps, support delivery, and ensure solutions meet both fan and business needs.
What will you be doing?
- Working with the Business Owners in the relevant departments to manage the Technical Change Strategy and Delivery within the Ticketing and Stadium Tech Products Team. This will include areas such as Stadium Access, Ticketing Systems, Museum & Tours and Digital Signage.
- Be the Product Owner for certain systems, while having a good understanding of all areas within the Ticketing and Stadium Tech Products team.
- Manage and deliver against the Technical Change Budget for the above Ticketing & Stadium Tech products that you own.
- Work closely with the relevant Business Owners to prioritise the roadmap and deliver improvements in line with requirements and budget.
- Ensure all system changes have documented requirements, including data flows and designs, which are signed off by the Business Owners before the work begins.
- Influence and collaborate across stakeholder departments to ensure project development and product launches are planned and fully supported.
- Manage external suppliers with regards to development requirements, contracts, renewals or replacements.
- Lead in process creation and review around product delivery.
- Investigate opportunities to share learning across departments.
- Work in collaboration with the Cross Department Working Group to identify improvements that can be made in Ticketing & Hospitality, Stadium Operations, Museum & Tours and Digital Signage.
- Work closely with the Ticketing & Hospitality, Stadium Operations, Museum & Tours and Supporter Services team to reduce the impact on contacts for busy periods.
- Work closely with Insight team to identify improvements that can be made to user journeys.
- Work closely with Data Management team to ensure all system changes avoid any impact on integrations with other systems, such as the Data Warehouse, SSO, Marketing & Consent and Insights.
- Work closely with the other Product Owners to plan and support the operation of systems relying on Ticketing & Stadium Tech.
- Aim to be on-site at Anfield 1 day per week and Chapel Street 2 days per week, with the remaining days being on-site or remote.
- Be available to be on-site to support key go-lives.
Who are we looking for?
- Extensive football/sport industry knowledge in Ticketing and Stadium Operations.
- Experience of running and/or supporting technical projects.
- Excellent stakeholder management - resolving stakeholder issues within quick timescales and the ability to work with stakeholders at different levels of a business.
- Excellent communication and interpersonal skills to display strong collaboration with colleagues and external suppliers.
- Experience with contract and procurement processes.
- Self-starter with initiative and drive to succeed.
- Strong organisational and planning skills.
- Ability to manage projects and to lead.
- Experience of agile methodologies.
- The ability to use initiative and make things happen.
- The ability to work to tight deadlines.
- Good attention to detail and accuracy.
- Self-motivation and ability to be a team player.
- Strong IT skills, particularly with O365 and advanced knowledge of Excel.
- Experience using tools such as Slack, Teams, Google Docs and Jira.
- Experience of working with Ticketing systems, preferably SeatGeek.
- Experience of working with Stadium Access systems, preferably Fortress.
- Experience of working with ecomm sales systems, with Stadium Tours or similar being preferred.
Why should you apply?
This is a full-time permanent position working 35 hours per week. Your main base will be our Chapel Street Office & Anfield Stadium. Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.
To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:
- Contributory pension scheme matching up to 5.5%.
- Life Assurance Cover.
- Free financial guidance and mortgage advice.
- Car salary sacrifice scheme for affordable driving.
- Cycle to Work scheme to keep you active.
- Purchase season ticket loans for easier commuting.
- Exclusive shopping discounts & cashback with top retailers.
- Will Writing Service for future planning.
- Employee Assistance Programme for confidential support.
- Medicash Health Cash Plan for everyday healthcare needs.
- Volunteering opportunities to give back to the community.
- Special LFC perks - retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to make a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Associations Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you. Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
Ticketing and Stadium Product Owner - Anfield Stadium employer: Liverpool FC
At Liverpool FC, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and diversity. As a Ticketing and Stadium Product Owner, you will enjoy competitive benefits, including a generous holiday allowance, a contributory pension scheme, and unique perks such as exclusive retail discounts and priority access to events. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment, making Anfield Stadium not just a workplace, but a community where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing and Stadium Product Owner - Anfield Stadium
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Liverpool FC. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including Liverpool FC. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Ticketing and Stadium Product Owner - Anfield Stadium
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Liverpool FC aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Liverpool FC
✨Highlight Your Passion for Sports
When chatting with Liverpool FC, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
