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- Tasks: Lead stadium access operations, ensuring safe and efficient entry for fans and staff.
- Company: Join the iconic Liverpool Football Club and be part of a passionate team.
- Benefits: Competitive salary, 25 days holiday, and a vibrant work environment.
- Why this job: Make a real impact on match days and major events at Anfield Stadium.
- Qualifications: Knowledge of ticketing systems and strong problem-solving skills required.
- Other info: Full-time role with opportunities for growth in a dynamic sports environment.
The predicted salary is between 36000 - 60000 £ per year.
Here at Liverpool Football Club, we are recruiting a Stadium Access Manager to lead the planning, delivery and management of stadium access operations. This includes oversight of car parks, accreditation processes and the match day Fan Support team, ensuring safe, secure and efficient access for all supporters, staff and stakeholders.
What will you be doing?
- Lead and manage all stadium access operations for matches and major events, including turnstiles, access control systems and car parks.
- Test and prepare all turnstiles and access readers ahead of every match and event, ensuring they are safe, operational and compliant.
- Manage the maintenance, programming and data uploads for access control and ticketing systems, keeping accurate records at all times.
- Program and issue access cards, season tickets, hospitality passes, memberships and car park permits.
- Prepare and deliver access maps and strategies in collaboration with the Safety Officer and Control Room.
- Provide live attendance and arrival reporting to the Control Room, in line with legal and operational requirements.
- Oversee the accreditation process for match days and events, including managing the Accreditation Hub and systems.
- Train, brief and deploy a team of Casual Fan Support Stewards, supporting recruitment where required.
- Act as a key point of contact for supporters experiencing access or turnstile issues.
- Produce pre- and post-match reports, including attendance, resale, no-show and sales analysis.
- Manage relationships with system providers, ensuring access systems remain secure, compliant and fit for purpose.
- Support investigations into breaches of ground regulations or suspected criminal activity.
- Deliver access strategies for all non-football major events at Anfield, safely accommodating crowds of up to 60,000.
Who are we looking for?
- Strong knowledge of ticketing, access control and accreditation systems.
- Working knowledge of turnstiles, access readers and PDA programming.
- Clear understanding of stadium access and egress routes.
- Ability to work under pressure and manage multiple priorities to tight timescales.
- Strong problem-solving skills and experience working collaboratively with internal and external stakeholders.
- Organised, detail-focused and confident in handling operational data and reporting.
- Flexible and adaptable approach, with a willingness to learn new systems.
- NVQ Level 2 in Spectator Safety (desirable but not essential).
This role is full time, 40 hours per week, 5 out of 7. Your main base will be Anfield Stadium.
Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.
To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8).
Stadium Access Manager - Anfield Stadium employer: Liverpool FC
Contact Detail:
Liverpool FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stadium Access Manager - Anfield Stadium
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Liverpool Football Club. Attend events or join online forums where you can chat with current employees and get the inside scoop on what it’s really like to work there.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Anfield Stadium's access operations and think about how your skills fit into their needs. We want you to show them you’re not just another candidate, but the perfect match for the role.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on answering questions clearly and confidently, especially around your experience with ticketing and access control systems. This will help you feel more at ease when the real deal comes along.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us. So, go ahead and hit that apply button!
We think you need these skills to ace Stadium Access Manager - Anfield Stadium
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Stadium Access Manager role. Highlight your experience with ticketing and access control systems, as well as any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Problem-Solving Skills: In your application, share examples of how you've tackled challenges in previous roles. Whether it’s managing multiple priorities or resolving access issues, we love to see how you think on your feet and work collaboratively with others.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get a lot of applications, so get yours in as soon as possible through our website. We can’t wait to hear from you!
How to prepare for a job interview at Liverpool FC
✨Know Your Stuff
Make sure you brush up on your knowledge of ticketing, access control, and accreditation systems. Familiarise yourself with how turnstiles and access readers work, as well as the specific processes at Anfield Stadium. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Problem-Solving Skills
Be ready to discuss past experiences where you've had to think on your feet or manage multiple priorities under pressure. Prepare examples that highlight your ability to resolve issues quickly and effectively, especially in a stadium environment where things can change rapidly.
✨Demonstrate Team Leadership
Since you'll be managing a team of Casual Fan Support Stewards, it's crucial to convey your leadership style. Share examples of how you've trained or led teams in the past, focusing on collaboration and communication. This will help the interviewers see you as a strong candidate for leading operations.
✨Prepare Questions
Have a few thoughtful questions ready about the role and the club's operations. This shows your genuine interest in the position and helps you gauge if it's the right fit for you. Ask about the challenges they face with stadium access or how they handle large crowds during major events.