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For Companies At a Glance
- Tasks: Join our team as a Retail Sales Advisor, focusing on customer service and sales.
- Company: Be part of Liverpool FC, a leader in football retail with multiple store locations.
- Benefits: Enjoy a full-time contract with flexible hours and a vibrant team environment.
- Why this job: Work in a dynamic setting with diverse products and a commitment to inclusivity.
- Qualifications: Retail experience and strong communication skills are essential; qualifications are a plus.
- Other info: We value diversity and are committed to creating an inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
Job Introduction
We have exciting opportunity for an individual to join our Liverpool FC team as Retail Sales Advisor at our ILAC Store, in Dublin. We’re looking for individuals who are passionate about customer service and enjoy working as part of a team. In this role you will be responsible for ensuring that the overall customer experience within the Liverpool Football Club Store is to the highest possible standard.
What will you be doing?
- Dealing with customer sales and refunds, ensuring a focus on customer care and the customer experience.
- Till work including processing cash and card payments.
- Gaining and building upon Product knowledge to provide advice and guidance on product selection to customers.
- Basic Sales Management through driving the AVS, UPT and Conversion by offering add on sales and upselling.
- Merchandising/display.
- Stock shrinkage and cash flow controls.
- Supporting in receiving and storing the delivery of large amounts of stock.
Who are we looking for?
To be successful, you must have recent retail store and customer service experience in a customer facing role and can demonstrate this important skill set, with excellent numeracy and literacy skills. Having strong interpersonal and communication skills, you will be confident in delivering excellent customer service and working as part of a team. A retail and/or customer service qualifications would be advantageous. You will be able to work flexible hours.
Why should you apply?
Liverpool FC Retail is a multi-channel operation, and we have 7 stores located at the Anfield Stadium, Williamson Square, Chester, Belfast, Liverpool One, Swords Dublin and ILAC centre Dublin. Liverpool FC Retail has one of the most comprehensive product ranges in world football; we carry at least a thousand different products at one time, which rise during peak trading.
This role is offering a full-time permanent contract working 40 hours per week on a 5 from 7 days basis, including evenings and weekends. Your main base will be our ILAC store, in Dublin.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
#LFCjobs
Location: Ilac Centre, DublinClosing Date: 2025-01-31
Retail Sales Advisor, ILAC Store employer: Liverpool FC
Contact Detail:
Liverpool FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor, ILAC Store
✨Tip Number 1
Familiarize yourself with Liverpool FC's history and values. This knowledge will not only help you connect with customers but also demonstrate your passion for the brand during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock sales scenarios. This will boost your confidence and prepare you for real-life interactions with customers.
✨Tip Number 3
Showcase your teamwork abilities by sharing examples of how you've successfully collaborated with others in previous roles. This is crucial since the job emphasizes working as part of a team.
✨Tip Number 4
Be prepared to discuss your experience with cash handling and sales management. Highlight any specific achievements related to upselling or improving customer satisfaction to stand out.
We think you need these skills to ace Retail Sales Advisor, ILAC Store
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize your previous experience in retail and customer service roles. Use specific examples that demonstrate your ability to provide excellent customer care and how you contributed to a positive customer experience.
Showcase Teamwork Skills: Since the role requires working as part of a team, include instances where you successfully collaborated with colleagues. Mention any team achievements or projects that highlight your interpersonal skills.
Demonstrate Product Knowledge: Express your enthusiasm for learning about the products sold at Liverpool FC. You can mention any relevant experience you have with similar products or your willingness to gain product knowledge quickly.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing, such as 'sales management', 'merchandising', and 'cash flow controls' to align your application with what they are looking for.
How to prepare for a job interview at Liverpool FC
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus.
✨Demonstrate Product Knowledge
Research Liverpool FC products and be prepared to discuss them during the interview. Showing that you have an understanding of the merchandise will highlight your commitment to the role and your ability to assist customers effectively.
✨Highlight Teamwork Skills
Since the role emphasizes working as part of a team, be ready to share examples of how you've successfully collaborated with others in previous jobs. This will demonstrate that you can contribute positively to the store environment.
✨Prepare for Sales Scenarios
Think about potential sales scenarios you might encounter in the store, such as upselling or handling refunds. Practice how you would approach these situations, as it shows your readiness to handle the responsibilities of the position.
