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For Companies At a Glance
- Tasks: Join our team as a Retail Sales Advisor, focusing on customer service and sales.
- Company: Be part of Liverpool FC, a leader in football retail with multiple store locations.
- Benefits: Enjoy flexible hours, a dynamic work environment, and the chance to work with iconic products.
- Why this job: This role offers a vibrant team culture and the opportunity to impact customer experiences positively.
- Qualifications: Recent retail or customer service experience is essential; strong communication skills are a must.
- Other info: Part-time role with 8 hours per week, including evenings and weekends.
Job Introduction
We have exciting opportunity for an individual to join our Liverpool FC team as Retail Sales Advisor at our Belfast Store. We’re looking for individuals who are passionate about customer service and enjoy working as part of a team. In this role you will be responsible for ensuring that the overall customer experience within the Liverpool Football Club Store is to the highest possible standard.
What will you be doing?
- Dealing with customer sales and refunds, ensuring a focus on customer care and the customer experience.
- Till work including processing cash and card payments.
- Gaining and building upon Product knowledge to provide advice and guidance on product selection to customers.
- Basic Sales Management through driving the AVS, UPT and Conversion by offering add on sales and upselling.
- Merchandising/display.
- Stock shrinkage and cash flow controls.
- Supporting in receiving and storing the delivery of large amounts of stock.
Who are we looking for?
To be successful, you must have recent retail store and customer service experience in a customer facing role and can demonstrate this important skill set, with excellent numeracy and literacy skills. Having strong interpersonal and communication skills, you will be confident in delivering excellent customer service and working as part of a team. A retail and/or customer service qualifications would be advantageous. You will be able to work flexible hours.
Why should you apply?
Liverpool FC Retail is a multi-channel operation, and we have 7 stores located at the Anfield Stadium, Williamson Square, Chester, Belfast, Liverpool One, Swords Dublin and ILAC centre Dublin. Liverpool FC Retail has one of the most comprehensive product ranges in world football; we carry at least a thousand different products at one time, which rise during peak trading.
This is a part-time permanent contract role working 8 hours per week, including evenings and weekends. Your main base will be our Belfast Store.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
#LFCjobs
Location: BelfastClosing Date: 2025-03-06
Retail Sales Advisor, Belfast Store employer: Liverpool FC
Contact Detail:
Liverpool FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor, Belfast Store
✨Tip Number 1
Familiarize yourself with Liverpool FC's history and values. Being able to discuss the club's achievements and community initiatives during your interview will show your passion and alignment with their mission.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've successfully handled customer interactions in the past. This will demonstrate your ability to provide excellent service, which is crucial for this role.
✨Tip Number 3
Practice your sales techniques, especially around upselling and add-on sales. Be ready to share how you’ve effectively increased sales in previous roles, as this is a key responsibility in the position.
✨Tip Number 4
Show your enthusiasm for teamwork. Prepare to discuss how you’ve collaborated with colleagues in the past to enhance the customer experience, as this role requires strong interpersonal skills and a team-oriented mindset.
We think you need these skills to ace Retail Sales Advisor, Belfast Store
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize your previous retail and customer service experience in your application. Use specific examples that demonstrate your ability to provide excellent customer care and work effectively as part of a team.
Showcase Your Skills: Include details about your numeracy and literacy skills, as well as any relevant qualifications in retail or customer service. This will help you stand out as a candidate who meets the job requirements.
Express Your Passion for the Brand: Convey your enthusiasm for Liverpool FC and its values in your application. Mention why you want to work for the club and how you align with their commitment to equality, diversity, and inclusion.
Tailor Your Application: Customize your CV and cover letter to reflect the specific responsibilities and skills mentioned in the job description. Highlight your ability to handle cash and card payments, manage stock, and drive sales through upselling.
How to prepare for a job interview at Liverpool FC
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus.
✨Demonstrate Product Knowledge
Research Liverpool FC products and be prepared to discuss them during the interview. Showing that you have an understanding of the merchandise will highlight your commitment to the role and your ability to assist customers effectively.
✨Highlight Teamwork Skills
Since the role emphasizes working as part of a team, be ready to share examples of how you've successfully collaborated with others in previous jobs. This will demonstrate that you can contribute positively to the store environment.
✨Prepare for Sales Scenarios
Think about potential sales scenarios you might encounter in the store, such as upselling or handling refunds. Practice how you would approach these situations, as it shows your readiness to handle the responsibilities of the position.
