At a Glance
- Tasks: Lead a hospitality team on match days, ensuring top-notch guest experiences.
- Company: Join Liverpool FC, a leader in inclusivity and community impact.
- Benefits: Flexible hours, dynamic work environment, and the thrill of match days.
- Other info: Casual position with opportunities to grow in a vibrant team.
- Why this job: Be at the heart of the action and make every match unforgettable.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 12 - 15 £ per hour.
We are looking for Casual Room Supervisors to be at the heart of the action on match days, leading your team to deliver outstanding hospitality experiences.
What will you be doing?
- You will lead a hospitality suite or area on match days, ensuring smooth operations and an outstanding guest experience.
- Youll supervise the Food & Beverage team, coordinate service to the highest standards, and motivate your team to deliver exceptional results.
- From delivering clear pre-service briefings to ensuring every guest receives a warm corporate welcome, youll set the tone for success.
- Youll coach and support your team on the job, driving continuous improvement and maintaining high performance across every service.
- Youll also handle staffing and guest issues, ensure compliance with all policies and health & safety standards, and delegate tasks effectively to maintain quality throughout.
Who are we looking for?
- Proven experience managing hospitality areas with confidence and strong organisational skills.
- A proactive, hands-on leader who can use initiative and make decisions under pressure.
- Strong leadership and people management skills.
- A commitment to delivering exceptional customer service and setting high standards for others.
- Experience developing and motivating diverse teams, leading by example on the floor.
- Good commercial awareness and a drive to achieve results.
- Ability to work in a fast-paced environment with the stamina to handle match day demands.
This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to make a positive difference in the communities that we operate within.
We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Associations Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch.
We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all.
We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Location: Liverpool
Casual Hospitality Supervisor - Liverpool in Melling employer: Liverpool FC
At Liverpool FC, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on teamwork and inclusivity. As a Casual Hospitality Supervisor, you'll enjoy flexible hours while leading a passionate team on match days, with ample opportunities for personal growth and development in a dynamic environment. Join us in delivering outstanding hospitality experiences and be part of a club that values diversity and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Hospitality Supervisor - Liverpool in Melling
✨Tip Number 1
Get to know the venue! Familiarise yourself with Liverpool FC and its hospitality offerings. This will help you stand out during interviews, as you can show your passion for the club and its commitment to exceptional guest experiences.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various match day scenarios, from managing a busy service to resolving guest complaints. Being ready with examples will show your leadership skills and ability to think on your feet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Liverpool FC team. Don’t miss out on this opportunity!
We think you need these skills to ace Casual Hospitality Supervisor - Liverpool in Melling
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve created memorable guest experiences or led a team to success. We want to see your enthusiasm for the role!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your leadership skills and any relevant experience in managing hospitality areas. We’re looking for someone who can hit the ground running, so show us why you’re the perfect fit!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Liverpool FC
✨Know Your Match Day Operations
Familiarise yourself with the specific operations of match days at Liverpool FC. Understand the flow of service, from pre-service briefings to guest interactions. This knowledge will help you demonstrate your readiness to lead and ensure a smooth operation during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Discuss your approach to motivating staff and handling challenges. This will highlight your ability to inspire others and maintain high standards, which is crucial for the role.
✨Emphasise Customer Service Excellence
Be ready to talk about your commitment to exceptional customer service. Share specific instances where you went above and beyond for guests. This will show that you align with the club's values and understand the importance of creating memorable experiences.
✨Demonstrate Your Commercial Awareness
Research Liverpool FC’s hospitality offerings and any recent initiatives. Be prepared to discuss how you can contribute to achieving results and improving service quality. This shows that you're not just focused on operations but also on the bigger picture of the business.
