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For Companies At a Glance
- Tasks: Lead the store team to deliver exceptional customer service and achieve sales targets.
- Company: Join the Liverpool FC team in a vibrant retail environment.
- Benefits: Competitive salary, 25 days holiday, and exciting team events.
- Why this job: Be part of a passionate team and enhance your leadership skills.
- Qualifications: Retail leadership experience and strong customer service skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for an individual to join our Liverpool FC team as a Senior Sales Advisor. In this role you will work closely with our store management team, in order to drive the store team to ensure excellent customer service and store performance.
Responsibilities
- Understand store targets and KPIs to ensure that targets are delivered.
- Take responsibility for running departments within the store and ensuring that all targets are met, and high standards are maintained at all times.
- Manage the shopfloor, including queues, customer issues, stock availability issues and printing issues, to ensure that high standards are delivered and maintained.
- Ensure all deliveries are received and processed in the most efficient manner and the shopfloor is commercially merchandised.
- Undertake keyholder responsibilities, which will include holding the store in the absence of the Store Manager, Assistant Manager & Store Supervisor.
- Open and close the store, carrying out till counts, investigating, resolving, actioning or escalating any till losses or discrepancies, cashing up, safe counts, banking and managing collections, to complete all of this in accordance with Store standards and compliance checks.
- Review the daily handover documents and daily planner to allocate daily activities to the store team, using this detail to talk through the daily brief with the team, providing key targets for the day and allocating sections and/or jobs to the store team.
- Review that activities are being actioned and follow up as necessary.
- Complete customer service observations and floor walks to ensure we maintain high store standards and direct the team to implement any actions.
- Support with shopfloor moves and any promotional activities and product launches, for example Kit launch and taking responsibility for any key actions in preparation for key launches/events.
- Support the management team in delivering refresher training to the existing store team, whilst supporting the induction and training of new store team members.
- Undertake all tasks in accordance with our retail standards and to participate in regular meetings and training.
Qualifications
- Leadership experience working in a retail store environment and have the ability to motivate and drive a team.
- Strong product awareness and understanding of good customer experience.
- Excellent customer service skills and ability to work in a customer facing setting.
- Excellent numerical and analytical skills and be able to solve problems quickly and effectively.
- Eye for detail and confidence working in a fast paced environment, working as part of a team and independently, with the ability to make operational decisions.
Benefits
- Competitive salary.
- 25 days holiday (plus 8).
Senior Sales Advisor, Liverpool One Store employer: Liverpool FC
Contact Detail:
Liverpool FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Advisor, Liverpool One Store
✨Tip Number 1
Get to know the Liverpool FC brand inside out! Familiarise yourself with their products, values, and customer service ethos. This will not only help you stand out in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the store and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to retail management and customer service. Think of examples from your past experiences that showcase your leadership skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Liverpool One Store.
We think you need these skills to ace Senior Sales Advisor, Liverpool One Store
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love working in retail and helping customers. Share any relevant experiences that highlight your passion for sales and customer service.
Tailor Your CV: Make sure your CV is tailored to the Senior Sales Advisor position. Highlight your leadership experience and any achievements that demonstrate your ability to meet targets and drive team performance. We want to see how you can contribute to our Liverpool FC team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for specific examples of your skills and experiences, so don’t be afraid to get straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Liverpool FC
✨Know Your Numbers
Make sure you understand the store's targets and KPIs before the interview. Be ready to discuss how you've met or exceeded similar targets in your previous roles. This shows that you’re not just familiar with numbers, but you can also drive performance.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a retail environment. Think about times when you motivated your team or resolved conflicts. This will demonstrate your ability to take charge and support the management team effectively.
✨Customer Service is Key
Be ready to share specific instances where you provided excellent customer service. Highlight any challenges you faced and how you overcame them. This will show that you understand the importance of customer experience in driving store success.
✨Be Ready for Problem-Solving
Think of examples where you had to solve problems quickly and effectively on the shop floor. Whether it was managing stock issues or handling customer complaints, being able to articulate these experiences will showcase your analytical skills and ability to thrive in a fast-paced environment.
