At a Glance
- Tasks: Manage ticket sales for Men's and Women's fixtures, ensuring a top-notch supporter experience.
- Company: Join Liverpool FC, a leader in sports with a commitment to inclusivity.
- Benefits: Competitive salary, 25 days holiday, exclusive discounts, and health plans.
- Other info: Dynamic role with opportunities for community engagement and personal growth.
- Why this job: Be part of a passionate team delivering unforgettable experiences for fans.
- Qualifications: Experience in high-volume ticketing and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a Manager, Ticketing Operations to join the team at Liverpool FC.
You will manage the ticketing sales approach for Men's domestic and European cup fixtures, alongside shared responsibility for Women's matches across all competitions, delivering a seamless and best-in-class supporter experience.
Acting as a key contact for internal and external stakeholders, you will collaborate with Ticketing Operations, Ticketing Systems and wider business teams to execute the Club's ticketing strategy, drive operational excellence and achieve departmental objectives.
What will you be doing?
- Manage the end-to-end ticket sales and delivery process for Men's domestic and European cup fixtures, Women's fixtures, and Cup Finals across all competitions.
- Manage ticket inventory, allocations, priority sales windows, season ticket renewals, and digital ticketing operations to maximise utilisation and supporter experience.
- Act as a key ticketing lead for major events, including non-football events and finals, providing operational expertise across Anfield and third-party venues.
- Collaborate with internal teams, external clubs, venues and partners to ensure ticketing activities, communications and fulfilment processes are delivered effectively.
- Oversee ticketing content and supporter journeys across club channels, ensuring accurate, accessible and seamless customer experiences.
- Support matchday operations, reporting, financial reconciliations and the resolution of escalated ticketing issues, while contributing to wider club projects and initiatives.
- Provide guidance and delegation to Ticketing Coordinators, ensuring all ticketing requirements are delivered to a high standard and within key deadlines.
Who are we looking for?
Essential Knowledge
- Demonstrable strong experience in a high-volume ticketing environment in the sports or entertainment industry
- Excellent industry knowledge, particularly about ticketing and football
- Excellent stakeholder management and ability to liaise with internal and external stakeholders
- Experience with implementing and delivering policy and process change
- Strong leadership skills and ability to effectively delegate to ensure all team members know what is expected of them and tasks are fulfilled optimally
Essential Functional / Technical Skills
- Experience using Seat Geek or another relevant ticketing platform
- Experience using Fortress or another relevant access control system
- Experience with managing digital ticketing processes
- Advanced Microsoft application user and proficient with Excel and large quantities of data
Why should you apply?
This is a full-time perm position working 35 hours per week. Your main base will be our city centre office in Liverpool.
To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:
- Contributory pension scheme matching up to 5.5%
- Life Assurance Cover
- Free financial guidance and mortgage advice
- Car salary sacrifice scheme for affordable driving
- Cycle to Work scheme to keep you active
- Purchase season ticket loans for easier commuting
- Exclusive shopping discounts & cashback with top retailers
- Will Writing Service for future planning
- Employee Assistance Programme for confidential support
- Medicash Health Cash Plan for everyday healthcare needs
- Volunteering opportunities to give back to the community
- Special LFC perks - retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts... and much more!
- LFC Benefits. pdf
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within.
We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch.
We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all.
We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business.
If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
- #LFCJobs
- #J-18808-Ljbffr
Manager, Ticketing Operations in Liverpool employer: Liverpool FC
At LFC Foundation, we pride ourselves on being an exceptional employer that champions personal and professional growth through our Level 3 Data Technician apprenticeship. Our community-focused work culture fosters inclusivity and collaboration, offering apprentices the chance to gain valuable experience while contributing to meaningful social impact initiatives. With competitive benefits, a supportive environment, and a commitment to equality and diversity, we empower our employees to thrive both in their careers and within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Ticketing Operations in Liverpool
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Manager, Ticketing Operations at Liverpool FC!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Liverpool FC or be willing to refer you for that Manager, Ticketing Operations position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Liverpool FC who’s on the lookout for their next Manager, Ticketing Operations star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Manager, Ticketing Operations role at Liverpool FC!
We think you need these skills to ace Manager, Ticketing Operations in Liverpool
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Liverpool FC. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Liverpool FC
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Liverpool FC. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
