We are looking for a Manager, Ticketing, Access & Hospitality Systems to join the team at Liverpool FC. We are looking for an experienced professional to oversee the setup, configuration, testing and day‑to‑day operation of the Club’s Ticketing, Hospitality and Access Control systems across all football and non‑football events. The role will act as the business owner for these systems, ensuring they are maintained effectively to deliver a seamless supporter experience while meeting operational and stadium security requirements.The successful candidate will lead the planning, testing and delivery of system‑related initiatives, enhancements and event operations, developing test plans, task lists and operational procedures as needed. Working closely with internal teams including Product, Operations, Hospitality, Safety, IT and Supporter Services, as well as external suppliers, they will serve as the key stakeholder for ticketing, hospitality and access system matters, helping to deliver departmental and club‑wide objectives.
What will you be doing?
- Manage the delivery and operation of ticketing, hospitality and access control systems across men's, women's, academy and non‑football events.
- Oversee ticket sales, renewals, special events and third‑party venue fixtures, ensuring accurate system setup and configuration.
- Lead the administration and distribution of ticketing and access products, including hospitality, parking and NFC passes.
- Coordinate ticketing and access control requirements for major events, concerts and external venues, ensuring systems are thoroughly tested and event‑ready.
- Develop and manage testing plans, operational procedures and validation processes to ensure successful event delivery and system performance.
- Act as a business owner for key ticketing and access control platforms and suppliers, driving system enhancements and continuous improvement.
- Produce and analyse operational reports relating to attendance, stadium access, ticket activations and supporter behaviour to support decision‑making.
- Monitor, investigate and resolve ticketing and access‑related incidents, ensuring a high‑quality supporter experience.
- Lead event‑day access support and collaborate with internal teams and suppliers to quickly resolve operational issues.
- Manage user access governance, security controls and annual system rollover activities.
- Deliver training and knowledge‑sharing to promote best practice and effective system use across the organisation.
- Work closely with cross‑functional teams including Operations, Hospitality, Safety, Finance, Technology and Supporter Services to support business objectives and event delivery.
- Contribute to strategic projects, supplier relationships and future technology developments relating to ticketing, access control and supporter experience.
Who are we looking for?
Essential Skills, Knowledge & Experience
Proven experience working in a high‑volume ticketing, access control, sports, entertainment or venue environment.
Strong understanding of ticketing operations, stadium access systems and supporter entry processes.
In‑depth knowledge of the football, live events and venue operations industry.
Experience managing operational systems, process improvements and quality assurance activities.
Strong stakeholder management, communication and collaboration skills, with the ability to work effectively across teams and with external suppliers.
Excellent analytical, problem‑solving and decision‑making capabilities, particularly in fast‑paced operational environments.
Experience developing testing plans, operational procedures and readiness reviews.
Ability to remain calm under pressure and manage operational incidents effectively.
Technical Skills
Significant experience with access control platforms such as Fortress and ticketing systems such as SeatGeek or similar.
Experience managing digital ticketing products, NFC credentials and stadium access technologies.
Strong testing and quality assurance experience, including User Acceptance Testing (UAT) and operational readiness reviews.
Advanced reporting, data analysis and Microsoft Excel skills.
Experience working with large datasets, operational reporting tools and incident management processes.
Good understanding of stadium operations and event‑day delivery.
Desirable
Experience managing supplier relationships and contract governance.
Experience leading system implementation, integration or transformation projects.
Why should you apply?
This is a full‑time perm position working 35 hours per week. Your main base will be our city centre office in Liverpool. To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:
- Contributory pension scheme matching up to 5.5%
- Life Assurance Cover
- Free financial guidance and mortgage advice
- Car salary sacrifice scheme for affordable driving
- Cycle to Work scheme to keep you active
- Purchase season ticket loans for easier commuting
- Exclusive shopping discounts & cashback with top retailers
- Will Writing Service for future planning
- Employee Assistance Programme for confidential support
- Medicash Health Cash Plan for everyday healthcare needs
- Volunteering opportunities to give back to the community
- Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts…and much more!
LFC Benefits.pdf
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
Manager, Ticketing, Access & Hospitality Systems in Liverpool employer: Liverpool FC
At LFC Foundation, we pride ourselves on being an exceptional employer that champions personal and professional growth through our Level 3 Data Technician apprenticeship. Our community-focused work culture fosters inclusivity and collaboration, offering apprentices the chance to gain valuable experience while contributing to meaningful social impact initiatives. With competitive benefits, a supportive environment, and a commitment to equality and diversity, we empower our employees to thrive both in their careers and within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Ticketing, Access & Hospitality Systems in Liverpool
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Liverpool FC are looking for when hiring for a Manager, Ticketing, Access & Hospitality Systems.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Liverpool FC for the Manager, Ticketing, Access & Hospitality Systems, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Liverpool FC as a Manager, Ticketing, Access & Hospitality Systems, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Liverpool FC’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Manager, Ticketing, Access & Hospitality Systems.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Liverpool FC, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Liverpool FC's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Liverpool FC. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Liverpool FC
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Liverpool FC uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Liverpool FC. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
