Impact and Insights Coordinator in Liverpool

We have an exciting opportunity for an individual to join our LFC Foundation team as an Impact & Insights Coordinator. In this role you will play an active role in the design, implementation and ongoing development of impact plans across assigned departments and programme areas within the LFC Foundation.

Responsibilities

• Impact Planning and Evaluation – Support assigned departments and programme areas, working with programme managers to develop, implement and review monitoring and evaluation frameworks in line with the Foundation's outcomes framework and Theory of Change; design and implement appropriate data collection methods, including validated quantitative tools (e.g. SWEMWBS, Rosenberg Self‑Esteem Scale, SDQ) and qualitative approaches such as case studies, focus groups and structured interviews; contribute to the Foundation's ongoing development of social impact measurement practice; assist in translating impact evidence into clear, accessible reports and outputs for funders, senior leadership, trustees and community stakeholders.
• Stakeholder Engagement and Reporting – Liaise with colleagues across the Foundation to establish reporting needs, agree data requirements and ensure I&I plans are understood and adhered to at programme level; contribute to the preparation of funder reports, impact summaries and strategic reporting materials; identify trends and patterns in programme data and present findings with clear, evidence‑based conclusions and recommendations.
• Data Management and Quality Assurance – Maintain a working knowledge of the Foundation's data management systems including Salesforce CRM and support colleagues in understanding how to record and manage data accurately; train and upskill programme staff on data input processes; support internal data audits on a quarterly basis and flag data quality issues to the relevant I&I Manager; ensure all data is stored and handled in line with GDPR, the Foundation's data protection policies and best practice safeguarding requirements.
• Organisational Learning and Development – Contribute to the Foundation's wider learning culture by identifying and sharing emerging evidence, validated tools and best practice from the sports for development and charity sectors; undertake continuing professional development to maintain up‑to‑date knowledge of social impact measurement, MEAL methods and digital data tools; support other Foundation programmes and activities as required.

Qualifications

• Experience in social impact, evaluation or data analysis roles, or a research environment, ideally within a charity, sports organisation or community setting.
• Confident using Microsoft Office, particularly Excel, PowerPoint and Word, to analyse and present data clearly.
• Experience of working with data management or CRM systems; knowledge of Salesforce is an advantage.
• Strong team working and project management skills with experience coordinating multiple projects at once.
• Strong written and verbal communication skills, with the ability to present findings clearly to varied audiences.
• Effective organisational skills, with experience managing multiple workstreams simultaneously.
• A sound understanding of social impact measurement principles and practice, including the distinction between outputs, outcomes and impact.
• Knowledge of both quantitative and qualitative evaluation methods and their appropriate application in community or charity settings.
• Familiarity with data protection legislation (GDPR) and safe data handling practice.
• Positive, flexible and pragmatic. Able to cope with uncertainty and sometimes conflicting priorities.
• Able to manage multiple projects and programmes.
• Friendly open manner and the ability to communicate with a wide range of stakeholders.
• Excellent organisation skills.
• A self‑starter with a commitment to learning and continuous improvement.
• Commitment to equality, diversity and inclusion in all aspects of the role.

Desirable

• Understanding of safeguarding requirements in relation to data collection involving children, young people and vulnerable adults.
• Familiarity with programme planning frameworks such as Theory of Change or logic models.
• Knowledge of the sports for development sector, including the role of professional football club foundations.
• Knowledge and understanding of the LFC Foundation and its parent company, Liverpool Football Club.

Benefits

• Competitive salary and 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days).
• Access to benefits kit bag including contributory pension scheme matching up to 5.5%, life assurance cover, free financial guidance and mortgage advice, car salary sacrifice scheme for affordable driving, cycle to work scheme, purchase season ticket loans, exclusive shopping discounts & cashback with top retailers, Will Writing Service, employee assistance programme, medicash health cash plan and volunteering opportunities.
• Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts.

Equality, Diversity and Inclusion

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you. Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment. This role is subject to a satisfactory enhanced DBS check.