At a Glance
- Tasks: Lead a hospitality team on match days, ensuring top-notch guest experiences.
- Company: Join Liverpool FC, a leader in inclusivity and community impact.
- Benefits: Flexible hours, dynamic work environment, and the thrill of match days.
- Other info: Casual position with opportunities for growth in a vibrant setting.
- Why this job: Be at the heart of the action and make every match day unforgettable.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 12 - 15 £ per hour.
We are looking for Casual Room Supervisors to be at the heart of the action on match days, leading your team to deliver outstanding hospitality experiences.
What will you be doing?
- You will lead a hospitality suite or area on match days, ensuring smooth operations and an outstanding guest experience.
- Youll supervise the Food & Beverage team, coordinate service to the highest standards, and motivate your team to deliver exceptional results.
- From delivering clear pre-service briefings to ensuring every guest receives a warm corporate welcome, youll set the tone for success.
- Youll coach and support your team on the job, driving continuous improvement and maintaining high performance across every service.
- Youll also handle staffing and guest issues, ensure compliance with all policies and health & safety standards, and delegate tasks effectively to maintain quality throughout.
Who are we looking for?
- Proven experience managing hospitality areas with confidence and strong organisational skills.
- A proactive, hands-on leader who can use initiative and make decisions under pressure.
- Strong leadership and people management skills.
- A commitment to delivering exceptional customer service and setting high standards for others.
- Experience developing and motivating diverse teams, leading by example on the floor.
- Good commercial awareness and a drive to achieve results.
- Ability to work in a fast-paced environment with the stamina to handle match day demands.
This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to make a positive difference in the communities that we operate within.
We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Associations Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch.
We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all.
We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Location: Liverpool
Casual Hospitality Supervisor - Liverpool in Lea employer: Liverpool FC
At Liverpool FC, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on teamwork and inclusivity. As a Casual Hospitality Supervisor, you'll enjoy flexible hours while leading a passionate team on match days, with ample opportunities for personal growth and development in a dynamic environment. Join us in making a positive impact within our community and experience the excitement of working at one of the world's most iconic football clubs.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Hospitality Supervisor - Liverpool in Lea
✨Tip Number 1
Get to know the venue! Familiarise yourself with Liverpool FC and its hospitality offerings. This will help you stand out during interviews, as you can show your passion for the club and its commitment to exceptional service.
✨Tip Number 2
Network like a pro! Connect with current employees or past supervisors on LinkedIn. Ask them about their experiences and any tips they might have. This insider knowledge can give you an edge when it comes to interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be able to showcase your enthusiasm for the role and the club right from the start.
We think you need these skills to ace Casual Hospitality Supervisor - Liverpool in Lea
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve created outstanding guest experiences or led a team to success. We want to see your enthusiasm for making every match day memorable!
Highlight Your Leadership Skills:Make sure to emphasise your leadership experience in your application. Talk about how you've motivated teams and handled challenges in fast-paced environments. We’re looking for proactive leaders who can inspire others, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see why you’d be a great fit for the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Liverpool FC
✨Know Your Match Day Operations
Familiarise yourself with the specific operations of hospitality on match days. Understand the flow of service, from pre-service briefings to guest interactions. This knowledge will help you demonstrate your readiness to lead and ensure a smooth operation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your ability to motivate and coach staff, as well as how you handle challenges. This will show that you can maintain high standards and inspire your team.
✨Emphasise Customer Service Excellence
Be ready to discuss your commitment to exceptional customer service. Share specific instances where you went above and beyond for guests, as this aligns perfectly with the role's focus on delivering outstanding experiences.
✨Demonstrate Your Commercial Awareness
Research Liverpool FC and its values, especially regarding diversity and inclusion. Be prepared to discuss how you can contribute to these initiatives while achieving results in a fast-paced environment. This shows you're not just a fit for the role but also for the club's culture.
