IT Senior Analyst - 2nd Line Support - Anfield Stadium

IT Senior Analyst – 2nd Line Support – Anfield Stadium Job Introduction Liverpool Football Club are currently recruiting for a IT Senior Analyst – 2nd line support to join our Digital team. You will be a hands-on problem solver and subject matter expert, providing second-line technical support and premium service to senior stakeholders. This role is an escalation point for first-line support, requiring in-depth IT knowledge, strong problem-solving skills, and a proactive, customer-focused approach. What will you be doing? Provide proactive and reactive support for IT hardware across all sites, including remote and on-site troubleshooting. Fulfil service requests escalated from first line that require in-person execution. Lead IT support during key LFC events, including match days. Manage escalated issues end-to-end, ensuring clear stakeholder communication. Collaborate with 1st and 3rd line teams on complex problems and incidents. Identify and implement process improvements and automation opportunities. Perform regular maintenance to ensure maximum uptime of assets and a ‘compliant’ estate. Support the Service Desk Manager in delivering IT projects and rollouts. Build, maintain and grow strong relationships with key stakeholders across all sites. Contribute to IT security, compliance, audits, and documentation. Participate in on-call support rotations for any after-hours support as required. Provide training and technical guidance to first line support analysts. Creation and upkeep of technical documentation. Who are we looking for? Strong knowledge of Windows OS, macOS, Microsoft 365, Active Directory, Exchange, and networking protocols. Proven experience in a fast-paced second line IT support role. Proactive in identifying and implementing technical and process improvements. Good understanding of cloud and on-premises networking infrastructure. Ability to manage and prioritise workload effectively. Excellent customer service and communication skills. Analytical and methodical in diagnosing complex technical issues. Familiarity with cybersecurity principles and best practices. Experience handling IT security incidents and driving post-incident improvements. Why should you apply? This is a full-time permanent role working 35 hours per week on a 5 out of 7 basis. Based at Anfield Stadium with travel across all sites required. To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme. You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community. At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you. Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment. We reserve the right to close this job vacancy early if we receive a high volume of applications or find a suitable candidate before the application deadline. We encourage interested candidates to apply as soon as possible. LFCJobs Location: Anfield Stadium Closing Date: 2025-07-3041bf1e1f-b16b-4260-a40a-17c77a06fd15