At a Glance
- Tasks: Join our team to ensure a safe and secure stadium environment during live events.
- Company: Be part of Liverpool FC, a leader in equality, diversity, and inclusion.
- Benefits: Flexible hours, dynamic work environment, and training opportunities.
- Other info: Complete a Level 2 Certificate in Spectator Safety within 12 months.
- Why this job: Make a real impact on fan safety while enjoying the excitement of live sports.
- Qualifications: Experience in security or customer-facing roles; must be over 18.
The predicted salary is between 12 - 15 € per hour.
Join our Casual Safety Team as a Casual Response Steward and play a key role in delivering a safe and secure stadium environment. As part of a mobile team, you will respond to incidents across the stadium, support the safe arrival of team coaches, manage fan search and queueing operations, and assist Stand Managers and Safety Officers during live events.
What will you be doing?
- Provide a dynamic response to any incident inside or outside any part of the stadium as part of a larger mobile team and as directed by Supervisors / Safety Officers.
- Manage the safe arrival of the team coaches and support vehicles whilst maintaining spectator safety.
- Manage the search operation for visiting fans specifically same sex body searching of fans.
- Manage the safe operation of visiting fans queueing lanes.
- You will be trained to a nationally recognised standard for Level 2 of the Stadium Intervention Policy in respect of conflict management and use of force.
- Be the primary resource for Stand Managers / Event Safety Officer in respect of the above policy.
Who are we looking for?
We are looking for individuals with a strong commitment to spectator safety and delivering a safe event environment. You will be physically fit for the demands of the role, with excellent observational skills and situational awareness. A clear, confident and assertive communication style is essential, along with the ability to remain calm under pressure. You must be over 18 due to the nature of the role. You will have experience in one or more of the following:
- Security, stewarding, or a customer-facing safety role.
- Conflict management or de-escalation.
- Conducting searches or working in controlled entry environments.
- HM Forces, Prison Service, or a similar environment.
By applying for the role, please be aware that this role requires the completion of a Level 2 Certificate in Spectator Safety (as per the Sports Grounds Safety Authority), which must be completed within 12 months from the date of your first induction training. By submitting your application, you confirm that you can commit to completing the Level 2 Certificate in Spectator Safety within 12 months from your first induction training. As this qualification is essential for the role, if you are unable to complete it within this timeframe, we may not be able to progress your application.
This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment. At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to make a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Associations Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Location: Liverpool
Closing Date:
Casual Response Stewards - Liverpool in Heswall employer: Liverpool FC
Liverpool FC is an exceptional employer, offering a dynamic and inclusive work environment where safety and community engagement are at the forefront. As a Casual Response Steward, you will not only play a vital role in ensuring spectator safety during live events but also benefit from comprehensive training and development opportunities, including a nationally recognised Level 2 Certificate in Spectator Safety. With a commitment to equality, diversity, and inclusion, Liverpool FC fosters a supportive culture that values every individual's contribution, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Response Stewards - Liverpool in Heswall
✨Tip Number 1
Get to know the venue! Familiarise yourself with the stadium layout and emergency procedures. This will not only boost your confidence but also show your commitment to spectator safety during interviews.
✨Tip Number 2
Practice your communication skills! Being clear and assertive is key in this role. Try role-playing scenarios with friends or family to get comfortable with handling different situations.
✨Tip Number 3
Network with current stewards or safety personnel. They can provide insider tips on what the job really entails and might even give you a heads-up about upcoming opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to a safe event environment.
We think you need these skills to ace Casual Response Stewards - Liverpool in Heswall
Some tips for your application 🫡
Show Your Passion for Safety:When writing your application, let us know why you're passionate about spectator safety. Share any relevant experiences that highlight your commitment to creating a safe environment, whether it's in security, stewarding, or customer-facing roles.
Be Clear and Confident:Use a clear and confident tone in your application. We want to see that you can communicate effectively, so make sure your writing reflects that assertiveness. Avoid jargon and keep it straightforward!
Highlight Relevant Experience:Make sure to mention any experience you have in security, conflict management, or working in controlled environments. This will help us understand how your background aligns with the role of a Casual Response Steward.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Liverpool FC
✨Know Your Role
Make sure you understand the responsibilities of a Casual Response Steward. Familiarise yourself with the key tasks like managing spectator safety, responding to incidents, and supporting team coaches. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Highlight your experience in security, stewarding, or customer-facing roles during the interview. Be ready to discuss specific situations where you've demonstrated conflict management or de-escalation skills. This will prove that you have what it takes to handle the demands of the job.
✨Stay Calm Under Pressure
Since the role involves responding to incidents, it's crucial to convey your ability to remain calm and assertive in stressful situations. Prepare examples from your past experiences where you successfully managed high-pressure scenarios, as this will resonate well with the interviewers.
✨Commit to Training
Be prepared to discuss your willingness to complete the Level 2 Certificate in Spectator Safety. Show enthusiasm for the training and how it aligns with your commitment to ensuring a safe environment for spectators. This demonstrates your dedication to the role and the club's values.
