At a Glance
- Tasks: Join our team to ensure a safe and secure stadium environment during live events.
- Company: Liverpool FC, a leader in equality, diversity, and inclusion.
- Benefits: Flexible hours, training opportunities, and a chance to be part of an iconic club.
- Other info: Complete a Level 2 Certificate in Spectator Safety within 12 months.
- Why this job: Make a real impact on fan safety while enjoying the excitement of live sports.
- Qualifications: Experience in security or customer-facing roles; must be over 18.
The predicted salary is between 12 - 15 € per hour.
Join our Casual Safety Team as a Casual Response Steward and play a key role in delivering a safe and secure stadium environment. As part of a mobile team, you will respond to incidents across the stadium, support the safe arrival of team coaches, manage fan search and queueing operations, and assist Stand Managers and Safety Officers during live events.
What will you be doing?
- Provide a dynamic response to any incident inside or outside any part of the stadium as part of a larger mobile team and as directed by Supervisors / Safety Officers.
- Manage the safe arrival of the team coaches and support vehicles whilst maintaining spectator safety.
- Manage the search operation for visiting fans specifically same sex body searching of fans.
- Manage the safe operation of visiting fans queueing lanes.
- You will be trained to a nationally recognised standard for Level 2 of the Stadium Intervention Policy in respect of conflict management and use of force.
- Be the primary resource for Stand Managers / Event Safety Officer in respect of the above policy.
Who are we looking for?
We are looking for individuals with a strong commitment to spectator safety and delivering a safe event environment. You will be physically fit for the demands of the role, with excellent observational skills and situational awareness. A clear, confident and assertive communication style is essential, along with the ability to remain calm under pressure. You must be over 18 due to the nature of the role. You will have experience in one or more of the following:
- Security, stewarding, or a customer-facing safety role.
- Conflict management or de-escalation.
- Conducting searches or working in controlled entry environments.
- HM Forces, Prison Service, or a similar environment.
By applying for the role, please be aware that this role requires the completion of a Level 2 Certificate in Spectator Safety (as per the Sports Grounds Safety Authority), which must be completed within 12 months from the date of your first induction training. By submitting your application, you confirm that you can commit to completing the Level 2 Certificate in Spectator Safety within 12 months from your first induction training. As this qualification is essential for the role, if you are unable to complete it within this timeframe, we may not be able to progress your application.
This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment. At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to make a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Associations Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Location: Liverpool
Closing Date:
Casual Response Stewards - Liverpool in Fylde employer: Liverpool FC
Liverpool FC is an exceptional employer, offering a dynamic and inclusive work environment where you can play a vital role in ensuring spectator safety during live events. With a strong commitment to employee growth, you will receive nationally recognised training in conflict management and spectator safety, all while being part of a passionate team dedicated to making a positive impact in the community. The flexible hours and the opportunity to work in a vibrant stadium atmosphere make this role both rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Response Stewards - Liverpool in Fylde
✨Tip Number 1
Get to know the venue! Familiarise yourself with Liverpool FC's stadium layout and key areas. This will help you feel more confident during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former stewards on social media or at events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Show off your skills! During interviews, highlight any relevant experience in security or customer service. Use specific examples to demonstrate your ability to handle pressure and maintain safety.
✨Tip Number 4
Stay calm and collected! Practice your communication skills and conflict management techniques. Being able to stay cool under pressure is key for this role, so be ready to showcase that during your interview.
We think you need these skills to ace Casual Response Stewards - Liverpool in Fylde
Some tips for your application 🫡
Show Your Passion for Safety:When writing your application, let us know why you're passionate about spectator safety. Share any relevant experiences that highlight your commitment to creating a safe environment, whether it's in security, stewarding, or customer-facing roles.
Be Clear and Confident:Use a clear and confident tone in your application. We want to see that you can communicate effectively, so make sure your writing reflects that assertiveness. Avoid jargon and keep it straightforward!
Highlight Relevant Experience:Make sure to mention any experience you have in security, conflict management, or similar roles. This is your chance to show us how your background makes you a great fit for the Casual Response Steward position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Liverpool FC.
How to prepare for a job interview at Liverpool FC
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Casual Response Steward. Familiarise yourself with the key tasks like managing spectator safety and responding to incidents. This will help you demonstrate your commitment to the role and show that you're ready to step in when needed.
✨Showcase Your Communication Skills
Since clear and confident communication is essential for this position, think of examples from your past experiences where you've effectively communicated under pressure. Practising how you articulate these examples can help you shine during the interview.
✨Demonstrate Situational Awareness
During the interview, be prepared to discuss how you would handle various scenarios that may arise at a stadium. Think about how you'd manage crowd control or respond to an incident. This shows that you can think on your feet and prioritise safety.
✨Emphasise Your Commitment to Safety
Make it clear that you share the company's values regarding spectator safety and inclusivity. Discuss any relevant experience you have in security or customer-facing roles, and express your enthusiasm for contributing to a safe event environment.
