At a Glance
- Tasks: Coordinate ticketing, access, and hospitality systems for exciting events at Liverpool FC.
- Company: Join the passionate team at Liverpool Football Club.
- Benefits: Enjoy competitive salary, 25 days holiday, and exclusive LFC perks.
- Other info: Commitment to diversity and inclusion, with excellent career growth opportunities.
- Why this job: Be part of a dynamic environment enhancing supporter experiences at iconic events.
- Qualifications: Experience in ticketing or event delivery, strong organisational and problem-solving skills.
The predicted salary is between 31500 - 38500 £ per year.
Senior Coordinator, Ticketing, Access and Hospitality Systems - Liverpool Job Introduction
We are looking for a Senior Coordinator, Ticketing, Access & Hospitality Systems to join the team at Liverpool FC.
You will support the delivery and operation of the Club's ticketing, hospitality and access control systems across football and non-football events.
Responsible for system setup, testing and pre-event validation, ensuring a seamless supporter experience and successful event delivery.
Working closely with internal teams and suppliers, the role also supports reporting, projects and the resolution of ticketing and access-related issues.
What will you be doing?
- Support the operation and delivery of ticketing, hospitality and access control systems across football and non-football events.
- Assist with event setup, ticket fulfilment, barcode management, testing and event-day readiness.
- Perform pre-event validation checks to ensure ticketing and access systems are accurate and functioning correctly.
- Monitor systems during events and help resolve supporter, ticketing and access-related issues.
- Produce operational reports and analyse attendance, ticket activation and entry performance data.
- Investigate supporter enquiries relating to ticketing, attendance and access records.
- Maintain system user access, permissions and governance controls.
- Support seasonal renewals, annual system rollovers and contingency testing activities.
- Deliver training and guidance on ticketing and access control processes and best practices.
- Work closely with internal teams and external suppliers to support event delivery, incident management and continuous improvement initiatives that enhance the supporter experience.
Who are we looking for?
Essential Skills & Experience
- Experience working in ticketing, access control, customer operations or event delivery environments.
- Strong attention to detail, organisational skills and the ability to manage multiple priorities and deadlines.
- Excellent problem-solving, communication and stakeholder management skills.
- Ability to work effectively under pressure in fast-paced operational settings.
- Collaborative approach with a strong focus on delivering an outstanding supporter experience.
- Technical Skills
- Experience using ticketing platforms such as Seat Geek and access control systems such as Fortress or similar.
- Skilled in data validation, reconciliation, system testing and ticket fulfilment processes.
- Strong Microsoft Excel and data analysis skills, with experience producing operational reports and identifying trends.
- Good understanding of ticketing operations, stadium access and event delivery processes.
Desirable
- Experience supporting event-day operations.
- Experience working with third-party venues and supplier-managed systems.
- Basic project coordination experience.
Why should you apply?
This is a full-time perm position working 35 hours per week. Your main base will be our city centre office in Liverpool.
Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.
To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:
- Contributory pension scheme matching up to 5.5%
- Life Assurance Cover
- Free financial guidance and mortgage advice
- Car salary sacrifice scheme for affordable driving
- Cycle to Work scheme to keep you active
- Purchase season ticket loans for easier commuting
- Exclusive shopping discounts & cashback with top retailers
- Will Writing Service for future planning
- Employee Assistance Programme for confidential support
- Medicash Health Cash Plan for everyday healthcare needs
- Volunteering opportunities to give back to the community
- Special LFC perks retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts and much more!
- LFC Benefits. pdf
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within.
We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Associations Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch.
We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all.
We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business.
If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
#LFCJobs
Location
Liverpool Closing Date
Senior Coordinator, Ticketing, Access and Hospitality Systems - Liverpool in Daresbury employer: Liverpool FC
At LFC Foundation, we pride ourselves on being an exceptional employer that champions personal and professional growth through our Level 3 Data Technician apprenticeship. Our community-focused work culture fosters inclusivity and collaboration, offering apprentices the chance to gain valuable experience while contributing to meaningful social impact initiatives. With competitive benefits, a supportive environment, and a commitment to equality and diversity, we empower our employees to thrive both in their careers and within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Coordinator, Ticketing, Access and Hospitality Systems - Liverpool in Daresbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Liverpool FC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Liverpool FC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Coordinator, Ticketing, Access and Hospitality Systems - Liverpool in Daresbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Liverpool FC:Your cover letter is your chance to shine! Tell us why you want to work at Liverpool FC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Liverpool FC!
How to prepare for a job interview at Liverpool FC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
