At a Glance
- Tasks: Ensure a safe and secure environment for match day events while engaging with supporters.
- Company: Join the iconic Liverpool Football Club and be part of a passionate team.
- Benefits: Flexible hours, casual role, and the chance to work at thrilling match day events.
- Other info: Commitment to diversity and inclusion; must complete a Level 2 Certificate in Spectator Safety.
- Why this job: Be on the front line of match day excitement and make a real difference.
- Qualifications: Strong communication skills and a calm approach to conflict management required.
The predicted salary is between 12 - 15 € per hour.
Here at Liverpool Football Club, we are looking for Casual Match Day Stewards to join our team. As part of the recruitment process, shortlisted candidates will be invited to attend a Group Induction & Interview. During the induction, members of our Safety Team will introduce the role, outline key responsibilities, and provide essential information. This will be followed by individual 121 interviews to assess your suitability for the position. Please submit your application for the role to be considered for invitation to a Group Induction & Interview session.
What will you be doing in the role?
- Working as part of a team to provide a safe and secure environment for match day events.
- Ensuring compliance with stadium regulations, keeping spectators safe and informed.
- Responding effectively to any incidents of disorder with a calm and focused approach.
- Offering support and guidance to spectators when needed, ensuring they feel welcome and informed.
- Conducting personal searches of spectators entering the stadium to maintain security.
- Documenting and reporting incidents, ensuring clear and accurate records are kept.
We are looking for people who:
- Have strong communication skills who can confidently engage with supporters, even in challenging situations.
- Can handle conflict calmly and professionally.
- Can write clear reports and possess a basic understanding of conflict management.
- Are over 18, due to the nature of the role.
If you are someone who can bring experience, calm, and a professional approach to this important role, we would love to hear from you.
By applying for the position of Casual Match Day Steward with Liverpool Football Club, please be aware that this role requires the completion of a Level 2 Certificate in Spectator Safety (as per the Sports Grounds Safety Authority), which must be completed within 12 months from the date of your first induction training. By submitting your application, you confirm that you can commit to completing the Level 2 Certificate in Spectator Safety within 12 months from your first induction training. As this qualification is essential for the role, if you are unable to complete it within this timeframe, we may not be able to progress your application.
This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment. At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to make a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Associations Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Location: Liverpool
Casual Match Day Stewards - Liverpool in Billinge employer: Liverpool FC
Liverpool Football Club is an exceptional employer, offering a vibrant work culture that values teamwork and inclusivity. As a Casual Match Day Steward, you will play a crucial role in ensuring the safety and enjoyment of match day events while benefiting from flexible hours and opportunities for personal growth through training and development. Join us in making a positive impact in the community and be part of a club that champions diversity and equality.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Match Day Stewards - Liverpool in Billinge
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Match Day Steward. This way, when you’re in that group induction, you can show off your knowledge and enthusiasm.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with supporters, try role-playing scenarios with friends or family. This will help you stay calm and professional, even in tricky situations.
✨Tip Number 3
Be ready for the 121 interview! Think about examples from your past where you've handled conflict or provided support. We want to see how you can bring your experience to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Liverpool FC and being part of our amazing community.
We think you need these skills to ace Casual Match Day Stewards - Liverpool in Billinge
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for football.
Highlight Relevant Experience:Make sure to mention any previous experience that relates to stewarding or customer service. We love seeing how your skills can contribute to creating a safe and enjoyable environment for our supporters.
Keep It Clear and Concise:While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. This will help us quickly understand why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our official website! This ensures that your application goes directly to us and helps streamline the process for everyone involved.
How to prepare for a job interview at Liverpool FC
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Casual Match Day Steward. Familiarise yourself with stadium regulations and the importance of safety on match days. This will show that you're serious about the role and ready to contribute.
✨Practice Your Communication Skills
Since strong communication is key for this position, practice engaging with friends or family in various scenarios. Think about how you would handle difficult situations calmly and professionally, as this will be crucial during your interview.
✨Prepare for Conflict Management Questions
Expect questions about how you would deal with conflict or disorder. Have a couple of examples ready from past experiences where you successfully managed a challenging situation. This will demonstrate your ability to stay calm under pressure.
✨Show Your Commitment to Inclusivity
Liverpool FC values diversity and inclusion, so be prepared to discuss how you can contribute to a welcoming environment for all spectators. Share any relevant experiences that highlight your commitment to these values.
