Assistant Store Manager, ILAC Store

We are looking for an individual with proven team leadership experience in a retail environment to join our ILAC Store in Dublin as an Assistant Store Manager. In this hands-on role, you will be responsible for the running of the store and driving the team’s performance to ensure excellent customer service is delivered and that all targets are met.

What will you be doing?

• Open and close the store, carry out till counts, investigate, resolve, action or escalate any till losses or discrepancies, cashing up, safe counts, banking and manage Securicor collections.
• Manage the shopfloor and back-office areas, including queues, customer issues, stock availability issues and printing issues.
• Ensure all deliveries are received and processed in the most efficient manner and the shopfloor is commercially merchandised.
• Provide the store team with direction and guidance to complete daily tasks and achieve targets.
• In conjunction with the Store Manager, manage the store team’s performance daily and manage any store and/or staff issues to successful conclusion.
• Support the Store Manager to ensure that your store is effectively resourced to meet the needs of the store and customer base at key trading times including planning rotas and the recruitment of employees.
• Make decisions that will generate sales and enhance store profitability.
• Complete all paperwork and store actions to deliver consistent results above the retail benchmark for Store Compliance Audits.
• Deliver refresher training to the existing store team, whilst supporting the induction and training of new store team members.
• Coordinate shopfloor moves and any promotional activities and product launches, for example Kit launch and taking responsibility for any key actions in preparation for match days.
• Oversee the transfer of stock to other stores or the Distribution Centre, ensuring all paperwork is completed and the stock is tracked.
• Oversee the completion of stock counts and stock takes.
• Undertake all tasks in accordance with our retail standards and participate in regular meetings and training.

Who are we looking for?

To be successful, you will have proven experience of working in a managerial/supervisory position within a retail store setting. You will have excellent team leadership skills with experience of motivating, coaching and supervising staff together with the ability to provide direction and drive performance. You must also have an understanding and experience working with KPIs. The ideal candidate will be customer focused and commercially aware, you’ll have knowledge of retail store and retail operations together with a track record of achieving targets and meeting KPIs. You will have strong product knowledge and understand what makes an excellent shopping experience for the customer. You’ll be able to demonstrate excellent numerical and analytical skills and be able to solve problems quickly and effectively. You will have an eye for detail and be confident working in a fast-paced environment, working as part of a team and independently, with the ability to make operational decisions. You will have the ability to work flexible hours.

Why should you apply?

Liverpool FC Retail is a multi-channel operation, and we have 7 stores located at the Anfield Stadium, Williamson Square, Chester, Belfast, Liverpool One, Swords Dublin and ILAC centre Dublin. Liverpool FC Retail has one of the most comprehensive product ranges in world football; we carry at least a thousand different products at one time, which rise during peak trading. This is a Full-time Permanent contract, working 40 hours per week on a 5 from 7-day basis. Your main base will be our ILAC Store, located in Dublin.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to make a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you. Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.