At a Glance
- Tasks: Welcome guests and ensure a memorable experience at our vibrant event campus.
- Company: Join the award-winning Liverpool Experience Campus, where people are at the heart of everything.
- Benefits: Enjoy enhanced holidays, premium healthcare, and a supportive wellbeing strategy.
- Other info: Embrace growth opportunities in a diverse and inclusive environment.
- Why this job: Be part of a dynamic team making a real impact in the events industry.
- Qualifications: Experience in hospitality or customer service, with strong organisational skills.
The predicted salary is between 24000 - 30000 £ per year.
Liverpool Experience Campus operates the city’s waterfront event campus – the interconnected venues where you will be the friendly face, helping to ensure every guest receives a warm welcome and a memorable experience.
Company Benefits
- An enhanced holiday scheme which increases with length of service.
- An excellent pension scheme is available.
- Access to a premium health care policy, including an employee assistant line and contributions towards a wide range of medical costs, such as dental and optical, along with staff discounts.
- Enhanced maternity, paternity and adoption leave schemes.
- An excellent occupational sick pay scheme.
- Free onsite parking right in the heart of the city centre.
- Employee Reward Platform.
- A dedicated wellbeing strategy to support staff when at work.
- 25 Qualified Mental Health First Aiders on site.
Liverpool Experience Campus is a place where you can truly make a difference. Some of the wonderful achievements include:
- Disability Confident Employer
- Sunflower Friendly Business
- Member of the Fair Employment Charter
- Real Living Wage employer
- Social value impact plan – last year we contributed over £6.4m
- Green Meeting’s Gold Standard
- Sustainability Strategy
- Positively influencing biodiversity – with 3 beehives on campus
- Carbon Neutral Campus
- Accessibility Strategy
- AccessAble Guide
About the Role
As a Guest Experience Advisor, you will be based across our Guest Experience and Business Centre desks, acting as a central point of contact for a wide range of queries and needs. Your role will be pivotal in upholding our five-star standards.
Main duties of this role include:
- Provide a warm, professional welcome to all visitors across our venues.
- Co-ordinate internal meetings and ensure they are delivered to a 5* standard.
- Ensure all visitors have the correct accreditation for site access.
- Create schedules and manage bespoke digital content for internal meetings, on a daily basis.
- Actively promote and upsell our ‘Exhibitor services’, maximising revenue opportunities and facilitating the client and exhibitor invoicing process.
The ideal candidate will have experience in the events or hospitality sector, or a strong background in customer service. Experience coordinating and supporting internal meetings would also be desirable.
We’re looking for someone who:
- Has enthusiasm and a passion for the events industry.
- Is highly organised and adaptable, with great attention to detail.
- Brings a collaborative spirit and thrives in a team environment.
- Communicates with honesty and professionalism.
- Embraces opportunities for personal and professional growth.
- Treats everyone with respect and helps create an inclusive and welcoming atmosphere.
- Finds joy in delivering exceptional service to every guest.
If you have drive, passion, ambition and wish to play a part in The Liverpool Experience Campus’s continuing success story, this could be just the job for you. If you are a hardworking and committed professional ready to contribute to our continued success, we’d love to hear from you.
Join us at Liverpool Experience Campus and be part of something extraordinary.
Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.
Closing Date: Monday, 15 June 2026
Interview Date: W/C 22 June 2026
Equality, Diversity and Inclusion
Liverpool Experience Campus knows the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive workforce where everybody feels respected, treated fairly and diversity is celebrated. We strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.
Guest Experience Advisor - Liverpool in Wokingham employer: Liverpool Experience Campus
At Liverpool Experience Campus, we pride ourselves on being an award-winning venue where our employees are at the heart of everything we do. With a strong focus on employee wellbeing, we offer an enhanced holiday scheme, excellent pension and healthcare options, and a supportive work culture that encourages personal and professional growth. Join us in creating memorable experiences for our guests while enjoying the benefits of working in a vibrant, inclusive environment right in the heart of Liverpool.
Contact Details:
Liverpool Experience Campus Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Advisor - Liverpool in Wokingham
✨Tip Number 1
Get to know the venue! Familiarise yourself with Liverpool Experience Campus and its offerings. This way, when you chat with potential employers or during interviews, you can show off your knowledge and enthusiasm for the place.
✨Tip Number 2
Network like a pro! Attend events at the campus or in the local area to meet people in the industry. Don’t be shy – introduce yourself and share your passion for guest experience. You never know who might have a lead on a job!
✨Tip Number 3
Practice your pitch! Prepare a short introduction about yourself that highlights your experience in hospitality or customer service. This will help you make a great first impression when you meet potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Liverpool Experience Campus team. Don’t wait too long – apply today!
We think you need these skills to ace Guest Experience Advisor - Liverpool in Wokingham
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the events industry shine through! We want to see that you’re excited about the role and ready to bring that energy to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service or hospitality. We love seeing how your skills align with what we do at Liverpool Experience Campus!
Be Professional Yet Friendly:Remember, as a Guest Experience Advisor, you'll be the friendly face of our venues. Use a warm and professional tone in your application to reflect the welcoming atmosphere we strive for.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in through our website as soon as you can!
How to prepare for a job interview at Liverpool Experience Campus
✨Know the Venue Inside Out
Before your interview, take some time to research Liverpool Experience Campus. Familiarise yourself with their events, services, and values. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Guest Experience Advisor, your ability to provide exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your passion for creating memorable experiences.
✨Emphasise Teamwork and Collaboration
The role requires a collaborative spirit, so be ready to discuss how you've worked successfully in teams before. Share specific instances where your contributions helped achieve a common goal, highlighting your adaptability and communication skills.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or opportunities for growth. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
