At a Glance
- Tasks: Lead operations and enhance guest experiences at Liverpool's iconic waterfront events.
- Company: Join a vibrant team at Liverpool Experience Campus, known for unforgettable events.
- Benefits: Enjoy flexible hours, enhanced holidays, premium healthcare, and a supportive work culture.
- Other info: Be part of a diverse team committed to sustainability and exceptional service.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in operations or event management and strong leadership skills required.
The predicted salary is between 11.7 - 14.3 £ per hour.
Liverpool Experience Campus is where extraordinary events and careers come to life. Located on Liverpool's iconic waterfront, our connected campus brings together award winning venues, on-site hotels, Ticket Quarter ticketing agency and a team of talented professionals who are passionate about creating unforgettable experiences. Home to a convention centre, 11,000-capacity arena and multi-hall exhibition centre, we deliver world class conferences, exhibitions, concerts, cultural events and corporate gatherings.
Company Benefits
- An enhanced holiday scheme which increases with length of service.
- An excellent pension scheme is available.
- Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
- Enhanced maternity, paternity and adoption leave schemes.
- An excellent occupational sick pay scheme.
- Free onsite parking right in the heart of the city centre.
- Travel pass scheme.
- Cycle to Work scheme.
- Employee Reward Platform.
- A dedicated wellbeing strategy to support staff when at work.
- 25 Qualified Mental Health First Aiders on site.
At Liverpool Experience Campus, you'll be part of a team that is dedicated to making a real difference. Some of our key achievements and ongoing initiatives include:
- Disability Confident Employer.
- Sunflower Friendly Business.
- Member of the Fair Employment Charter.
- Real Living Wage employer.
- Social value impact plan - last year we contributed over £6.4m.
- Green Meeting's Gold Standard.
- Sustainability Strategy.
- Positively influencing biodiversity - we have 3 on-site beehives.
- Carbon Neutral Campus.
- Accessibility Strategy.
- AccessAble Guide.
About the Role
We are looking for a highly organised, commercially aware and people-focused Senior Operations and Guest Experience Manager to join our Operations and Venue Management team on a job-share basis, working two days per week. This is a flexible role where working days will vary in line with event schedules and business demands. We are therefore looking for someone who can offer a degree of flexibility and adaptability to support the needs of a dynamic event environment.
Key Responsibilities
- Lead and support the Operations Support, Guest Experience and Hospitality FOH teams.
- Oversee event resource planning and coordination across security, stewarding, cleaning, hospitality and venue logistics services.
- Manage customer feedback and complaint processes, ensuring excellent service recovery and continuous improvement.
- Drive the ongoing development of guest experience standards across the campus.
- Support the delivery of hospitality offerings, VIP experiences and revenue-generating services.
- Monitor operational performance, analyse data and produce management reports.
- Manage contractor and supplier relationships, ensuring service standards and contractual obligations are achieved.
- Contribute to budget management, financial control and commercial performance.
- Support the planning and delivery of high-profile events and operational projects.
- Promote a culture of collaboration, accountability, innovation and exceptional customer service.
About You
You will have:
- Significant experience in an operational, venue management, hospitality or event management environment.
- Experience leading and developing teams.
- Strong stakeholder management and communication skills.
- Experience of managing service providers, contractors or outsourced services.
- Strong commercial awareness and budget management experience.
- The ability to balance operational priorities whilst maintaining exceptional customer service standards.
- A proactive, solutions-focused approach with excellent attention to detail.
Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position.
Contract: 12 Month Fixed Term
Hours: 15 hours
Closing Date: 20 November 2026
Interview Date: W/C 30 November 2026
Values
At Liverpool Experience Campus, our values shape every moment of how we work together. One Big Team means we collaborate, support each other and celebrate shared success. Take The Initiative empowers our people to be proactive and confident in making things happen. All Welcome reflects our commitment to inclusion, ensuring every colleague and visitor feels respected and valued. And with Every Moment Matters, we focus on delivering exceptional experiences - for our city and each other.
Equality, Diversity & Inclusion
We believe our strength lies in the diversity of our people. At Liverpool Experience Campus we're proud to champion equality, inclusion and belonging, creating an environment where every individual feels respected, valued and is encouraged to be themselves. We strongly encourage and welcome applications from suitably qualified candidates from individuals of all backgrounds and identities regardless of age, disability, gender reassignment, marriage or civil partnership status, race, religion or belief, sex or sexual orientation.
Senior Operations and Guest Experience Manager FTC employer: Liverpool Experience Campus
At Liverpool Experience Campus, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and community engagement. Our comprehensive benefits package, including enhanced holiday schemes, premium healthcare, and a dedicated wellbeing strategy, ensures our team members feel valued and supported. Located on the iconic waterfront of Liverpool, you'll have the opportunity to make a meaningful impact while working alongside passionate professionals committed to creating unforgettable experiences.
Contact Details:
Liverpool Experience Campus Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations and Guest Experience Manager FTC
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
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With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Senior Operations and Guest Experience Manager FTC
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Liverpool Experience Campus
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Liverpool Experience Campus. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
