At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for guests at our vibrant venues.
- Company: Join the award-winning Liverpool Experience Campus, a hub for world-class events.
- Benefits: Enjoy enhanced holidays, premium healthcare, and a supportive wellbeing strategy.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Be the friendly face of our venues and make a real impact on guest experiences.
- Qualifications: Experience in events or hospitality, with strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
Liverpool Experience Campus operates the city's waterfront event campus – the interconnected M&S Bank Arena, Liverpool Experience Campus and Exhibition Centre Liverpool as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services.
We are currently looking for a proactive and experienced Guest Experience Advisor to join our team and play a key role in delivering exceptional service to our visitors, clients, exhibitors, and internal teams. You'll be the friendly face of our venues, helping to ensure every guest receives a warm welcome and a memorable experience.
Company Benefits
- An enhanced holiday scheme which increases with length of service.
- An excellent pension scheme is available.
- Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
- Enhanced maternity, paternity and adoption leave schemes.
- An excellent occupational sick pay scheme.
- Free onsite parking right in the heart of the city centre.
- Employee Reward Platform.
- A dedicated wellbeing strategy to support staff when at work.
- 25 Qualified Mental Health First Aiders on site.
Liverpool Experience Campus is a place where you can truly make a difference. Some of the wonderful things Liverpool Experience Campus has achieved / continue to work towards:
- Disability Confident Employer
- Sunflower Friendly Business
- Member of the Fair Employment Charter
- Real Living Wage employer
- Social value impact plan – last year we contributed over £6.4m
- Green Meeting’s Gold Standard
- Sustainability Strategy
- Positively influencing biodiversity – in the grounds of our campus, we have 3 beehives
- Carbon Neutral Campus
- Accessibility Strategy
- AccessAble Guide
About the Role
As a Guest Experience Advisor, you'll be based across our Guest Experience and Business Centre desks, acting as a central point of contact for a wide range of queries and needs. From assisting with internal meetings to promoting exhibitor services, your role will be pivotal in upholding our five-star standards.
Main duties of this role include:
- Provide a warm, professional welcome to all visitors across our venues.
- Co-ordinate internal meetings and ensure they are delivered to a 5* standard.
- Ensuring all visitors have the correct accreditation for site access.
- Create schedules and manage bespoke digital content for internal meetings, on a daily basis.
- Actively promote and upsell our ‘Exhibitor services’, maximising revenue opportunities and facilitating the client and exhibitor invoicing process.
The ideal candidate will have experience in the events or hospitality sector, or a strong background in customer service. Experience coordinating and supporting internal meetings would also be desirable.
We're looking for someone who:
- Has enthusiasm and a passion for the events industry.
- Is highly organised and adaptable, with great attention to detail.
- Brings a collaborative spirit and thrives in a team environment.
- Communicates with honesty and professionalism.
- Embraces opportunities for personal and professional growth.
- Treats everyone with respect and helps create an inclusive and welcoming atmosphere.
- Finds joy in delivering exceptional service to every guest.
In addition to the above, the candidate will need to be enthusiastic, like-minded and complement our experienced and talented team. If you have drive, passion, ambition and wish to play a part in The Liverpool Experience Campus’s continuing success story this could be just the job for you.
If you are a hardworking and committed professional ready to contribute to our continued success, we’d love to hear from you. Join us at Liverpool Experience Campus and be part of something extraordinary.
Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.
Closing Date: Monday, 15 June 2026
Interview Date: W/C 22 June 2026
Equality, Diversity and Inclusion
Liverpool Experience Campus know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive workforce where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.
Guest Experience Advisor in Liverpool employer: Liverpool Experience Campus
At Liverpool Experience Campus, we pride ourselves on being an award-winning venue that places our people at the heart of everything we do. With a strong focus on employee wellbeing, professional growth, and a commitment to inclusivity, we offer a range of benefits including enhanced holiday schemes, premium healthcare, and a supportive work environment. Join us in delivering exceptional guest experiences while contributing to a vibrant and dynamic team in the heart of Liverpool.
Contact Details:
Liverpool Experience Campus Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Advisor in Liverpool
✨Tip Number 1
Get to know the Liverpool Experience Campus inside out! Familiarise yourself with their events, services, and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Attend events or workshops related to the hospitality and events industry. You never know who you might meet – it could be someone from the Liverpool Experience Campus!
✨Tip Number 3
Practice your interview skills with a friend or in front of the mirror. Focus on showcasing your enthusiasm for delivering exceptional service and how you can contribute to their five-star standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Liverpool Experience Campus.
We think you need these skills to ace Guest Experience Advisor in Liverpool
Some tips for your application 🫡
Show Your Enthusiasm:When you're writing your application, let your passion for the events industry shine through! We want to see that you’re excited about the role and ready to bring that energy to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service or hospitality. We love seeing how your background aligns with what we do at Liverpool Experience Campus!
Be Professional Yet Friendly:Remember, as a Guest Experience Advisor, you'll be the friendly face of our venues. So, while you want to keep it professional, don’t hesitate to let your personality come through in your writing!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets to us quickly and securely, plus you’ll find all the details you need right there!
How to prepare for a job interview at Liverpool Experience Campus
✨Know the Venue Inside Out
Before your interview, make sure you research Liverpool Experience Campus thoroughly. Familiarise yourself with their events, services, and values. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Guest Experience Advisor, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Team Spirit
This role requires collaboration, so be ready to discuss how you work well in a team. Share specific instances where you contributed to a team goal or supported colleagues, showcasing your adaptability and positive attitude.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Inquire about their future events or how they measure guest satisfaction. This demonstrates your proactive nature and genuine interest in contributing to their success.
