At a Glance
- Tasks: Build strong client relationships and deliver exceptional service for live events.
- Company: Join the award-winning Liverpool Experience Campus, a world-class venue.
- Benefits: Enjoy enhanced holidays, premium healthcare, and a supportive wellbeing strategy.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of exciting live events and make a real impact in the industry.
- Qualifications: Experience in ticketing or live events and strong relationship-building skills.
Liverpool Experience Campus operates the city's waterfront event campus – the interconnected M&S Bank Arena, Liverpool Experience Campus and Exhibition Centre Liverpool as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services.
We are currently looking for a Client Account Manager to join our team.
Company Benefits
- An enhanced holiday scheme which increases with length of service.
- An excellent pension scheme is available.
- Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
- Enhanced maternity, paternity and adoption leave schemes.
- An excellent occupational sick pay scheme.
- Free onsite parking right in the heart of the city centre.
- Employee Reward Platform.
- A dedicated wellbeing strategy to support staff when at work.
- 25 Qualified Mental Health First Aiders on site.
Liverpool Experience Campus is a place where you can truly make a difference. Some of the wonderful things Liverpool Experience Campus has achieved / continue to work towards:
- Disability Confident Employer
- Sunflower Friendly Business
- Member of the Fair Employment Charter
- Real Living Wage employer
- Social value impact plan – last year we contributed over £6.4m
- Green Meeting’s Gold Standard
- Sustainability Strategy
- Positively influencing biodiversity – in the grounds of our campus, we have 3 beehives
- Carbon Neutral Campus
- Accessibility Strategy
- AccessAble Guide
About the Role
As a Client Account Manager, you will serve as a key point of contact for both clients and internal stakeholders, building strong partnerships and delivering exceptional service throughout the event lifecycle. Using your ticketing expertise, commercial awareness, and analytical skills, you will help optimise sales performance, manage event builds, and ensure the successful delivery of a wide range of live events. This is a fast-paced and rewarding role, ideal for someone who thrives on building relationships, solving problems, and contributing to the success of major events.
Key Responsibilities:
- Build and maintain strong relationships with existing and prospective clients.
- Act as a trusted Advisor, delivering exceptional client service and ticketing expertise.
- Set up, manage, and maintain events accurately within the ticketing system.
- Monitor and manage ticket inventory, allocations, and on-sale activity.
- Analyse sales performance and identify opportunities to maximise revenue and attendance.
- Produce and interpret sales reports to support client decision-making.
- Collaborate with promoters, venues, and internal teams to deliver successful events.
- Provide proactive recommendations and commercial insights to clients.
- Ensure all ticketing processes are delivered accurately, efficiently, and within agreed timescales.
We are looking for someone who is enthusiastic, motivated, and passionate about the live events industry. You will ideally have:
- Experience working within ticketing, live events, venues, entertainment, or a related industry.
- Experience managing client relationships or working in a customer-focused account management role.
- Excellent organisational skills with the ability to manage multiple projects simultaneously.
- Strong attention to detail and a high level of accuracy.
- A proactive, solutions-focused approach to work.
- Excellent communication and relationship-building skills.
- Strong analytical abilities and confidence working with sales data and reports.
- Commercial awareness and a passion for delivering exceptional event experiences.
If you are a hardworking and committed professional ready to contribute to our continued success, we’d love to hear from you. Join us at Liverpool Experience Campus and be part of something extraordinary.
Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.
Salary: £27,515.30 – £28,963.47 per annum
Closing Date: Monday, 10 August 2026
Interview Date: W/C 17 August 2026
Equality, Diversity and Inclusion
Liverpool Experience Campus knows the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.
Client Account Manager in Liverpool employer: Liverpool Experience Campus
Liverpool Experience Campus is an exceptional employer, offering a dynamic work environment at a premier events destination on the iconic waterfront of Liverpool. With a strong commitment to employee growth and development, the company fosters a collaborative culture that values innovation and excellence, providing opportunities for networking and professional advancement within the thriving events sector. Employees enjoy competitive salaries, bonuses, and the chance to be part of a team recognised for delivering high-quality experiences in a vibrant and supportive atmosphere.
Contact Details:
Liverpool Experience Campus Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Liverpool Experience Campus. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Liverpool Experience Campus before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Account Manager in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Liverpool Experience Campus:Your cover letter is your chance to shine! Tell us why you want to work at Liverpool Experience Campus specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Liverpool Experience Campus!
How to prepare for a job interview at Liverpool Experience Campus
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
