At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for guests at our vibrant venues.
- Company: Join the award-winning Liverpool Experience Campus, a hub for world-class events.
- Benefits: Enjoy enhanced holidays, premium healthcare, and a supportive wellbeing strategy.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Be the friendly face of Liverpool's events and make a real impact on guest experiences.
- Qualifications: Experience in hospitality or customer service, with a passion for events.
The predicted salary is between 24000 - 30000 £ per year.
Liverpool Experience Campus operates the city's waterfront event campus – the interconnected M&S Bank Arena, Liverpool Experience Campus and Exhibition Centre Liverpool as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions to business gatherings and exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services.
We are currently looking for a proactive and experienced Guest Experience Advisor to join our team and play a key role in delivering exceptional service to our visitors, clients, exhibitors, and internal teams. You'll be the friendly face of our venues, helping to ensure every guest receives a warm welcome and a memorable experience.
Company Benefits
- An enhanced holiday scheme which increases with length of service.
- An excellent pension scheme is available.
- Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
- Enhanced maternity, paternity and adoption leave schemes.
- An excellent occupational sick pay scheme.
- Free onsite parking right in the heart of the city centre.
- Employee Reward Platform.
- A dedicated wellbeing strategy to support staff when at work.
- 25 Qualified Mental Health First Aiders on site.
Liverpool Experience Campus is a place where you can truly make a difference. Some of the wonderful things Liverpool Experience Campus has achieved / continue to work towards:
- Disability Confident Employer
- Sunflower Friendly Business
- Member of the Fair Employment Charter
- Real Living Wage employer
- Social value impact plan – last year we contributed over £6.4m
- Green Meeting’s Gold Standard
- Sustainability Strategy
- Positively influencing biodiversity – in the grounds of our campus, we have 3 beehives
- Carbon Neutral Campus
- Accessibility Strategy
- AccessAble Guide
About the Role
As a Guest Experience Advisor, you'll be based across our Guest Experience and Business Centre desks, acting as a central point of contact for a wide range of queries and needs. From assisting with internal meetings to promoting exhibitor services, your role will be pivotal in upholding our five-star standards.
Main duties of this role include:
- Provide a warm, professional welcome to all visitors across our venues.
- Co-ordinate internal meetings and ensure they are delivered to a 5* standard.
- Ensuring all visitors have the correct accreditation for site access.
- Create schedules and manage bespoke digital content for internal meetings, on a daily basis.
- Actively promote and upsell our ‘Exhibitor services’, maximising revenue opportunities and facilitating the client and exhibitor invoicing process.
The ideal candidate will have experience in the events or hospitality sector, or a strong background in customer service. Experience coordinating and supporting internal meetings would also be desirable. We're looking for someone who:
- Has enthusiasm and a passion for the events industry.
- Is highly organised and adaptable, with great attention to detail.
- Brings a collaborative spirit and thrives in a team environment.
- Communicates with honesty and professionalism.
- Embraces opportunities for personal and professional growth.
- Treats everyone with respect and helps create an inclusive and welcoming atmosphere.
- Finds joy in delivering exceptional service to every guest.
In addition to the above, the candidate will need to be enthusiastic, like-minded and complement our experienced and talented team. If you have drive, passion, ambition and wish to play a part in The Liverpool Experience Campus’s continuing success story this could be just the job for you. If you are a hardworking and committed professional ready to contribute to our continued success, we’d love to hear from you. Join us at Liverpool Experience Campus and be part of something extraordinary.
Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.
Equality, Diversity and Inclusion
Liverpool Experience Campus know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive workforce where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.
Guest Experience Advisor - Liverpool in Farnworth employer: Liverpool Experience Campus
At Liverpool Experience Campus, we pride ourselves on being an award-winning venue where our employees are at the forefront of our success. With a strong focus on employee wellbeing, we offer an enhanced holiday scheme, excellent pension and healthcare benefits, and a supportive work culture that encourages personal and professional growth. Join us in delivering exceptional guest experiences while being part of a diverse and inclusive team dedicated to making a positive impact in the community.
Contact Details:
Liverpool Experience Campus Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Advisor - Liverpool in Farnworth
✨Tip Number 1
Get to know the venue! Familiarise yourself with the M&S Bank Arena and Exhibition Centre Liverpool. When you walk in for your interview, you’ll be able to chat about what makes these places special, showing your passion for the role.
✨Tip Number 2
Practice your people skills! As a Guest Experience Advisor, you'll be the friendly face of the venue. Role-play with friends or family to nail that warm welcome and ensure you can handle any guest queries with ease.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you’ve coordinated events or meetings. Being able to demonstrate your attention to detail will really impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Liverpool Experience Campus team right from the start!
We think you need these skills to ace Guest Experience Advisor - Liverpool in Farnworth
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for the events industry shine through in your application. We want to see that you’re excited about the role and ready to bring that energy to our team!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in customer service or hospitality. We love seeing how your background aligns with what we do at Liverpool Experience Campus.
Be Professional Yet Friendly:Remember, you’ll be the friendly face of our venues! Use a warm tone in your writing to reflect the welcoming atmosphere we strive for. It’s all about making a great first impression!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us quickly and efficiently. We can’t wait to hear from you!
How to prepare for a job interview at Liverpool Experience Campus
✨Know the Venue Inside Out
Before your interview, make sure you research the Liverpool Experience Campus thoroughly. Familiarise yourself with its history, the events it hosts, and its commitment to sustainability and inclusivity. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Guest Experience Advisor, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle difficult situations with grace and professionalism, as this will resonate well with the interviewers.
✨Demonstrate Team Spirit
This role requires collaboration, so be ready to discuss how you work within a team. Share specific instances where you contributed to a team project or helped a colleague. Emphasising your collaborative spirit will align with their values and show that you’re a great fit for their culture.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the company’s future events, their approach to guest experience, or how they support employee growth. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
