Venue Operations Manager in Liverpool

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We’ve got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

This is an exceptional opportunity to take on a senior leadership role shaping the future of Liverpool’s most prestigious civic venues. We are seeking a visionary, operationally astute leader to join our innovative City Halls team, with a primary focus on the iconic St George’s Hall.

As Operations Manager, you will play a pivotal role in defining driving excellence in event delivery and ensuring uncompromising standards of safety and service. This is more than an operational role it’s a chance to lead transformation, inspire teams, and influence how Liverpool’s landmark venues operate at a national standard.

The role:

• Provide strategic leadership for venue operations across City Halls, setting the benchmark for operational excellence and compliance.
• Lead and develop high-performing teams, including Building & Event Supervisors and Venue Operations Support staff, fostering a culture of accountability and innovation.
• Shape operational frameworks, implementing robust Standard Operating Procedures, training programmes, and resource strategies to future-proof service delivery.
• Champion health & safety governance, risk management, and business continuity planning across all venues.
• Act as the senior liaison for internal and external stakeholders, ensuring seamless collaboration and exceptional client experience.
• Drive sustainability initiatives, technical oversight, and operational resilience to meet evolving industry standards.

Our offer to you:

• At least 31 days holiday, plus bank holidays rising to 35 after 5 years’ service (pro rata if part time) - option to purchase further days.
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception.
• Part of the Local Government Pension Scheme – option to join the AVC Scheme.
• Progression - opportunities and training through a wide range of high quality learning.
• Health and Wellbeing - offer including Employee Assistance Programme.
• Cycle to Work and Travel Pass Schemes.
• Drive Time – a salary sacrifice car lease scheme.
• Family friendly policies with enhanced leave.
• Discounted Gym Memberships.
• Employee Volunteering Scheme.
• Medicash.

Next steps:

Closing date: midnight on Friday 16th January 2026

Shortlisting date: Monday 26th January 2026

Interview date: Tuesday 10th February & Thursday 12th February 2026

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.

If you would like any further information or an informal discussion, please contact Hannah.Sweeney@liverpool.gov.uk.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.