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For Companies At a Glance
- Tasks: Lead a dynamic team across multiple locations to deliver top-notch customer service.
- Company: Join the Liverpool City Region Combined Authority, a hub of innovation and culture.
- Benefits: Enjoy generous holidays, free travel, and access to professional development opportunities.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in managing customer-focused operations and cash handling is essential.
- Other info: Flexible part-time hours with excellent career growth potential.
The predicted salary is between 38000 - 44000 £ per year.
Employer: Liverpool City Region Combined Authority
Location: Various – Bus and Travel Centres
Contract: Permanent
Working Pattern: Part Time
Hours: 17.5 hours per week
DBS Check: No
Salary: £44,107 - £47,710 Plus Shift Allowance and Weekend Enhancement Pro Rata
Closing Date: 06/02/2026 at 16:00
Reference: PL/26/330070
About The Role
To lead and operate within a large flexible multi-functional and multi-site operation (Bus Station, Travel Centres) to support the provision of high-quality customer facilities and services, 365 days a year. The role is a position working a shift pattern of one week on (Monday to Sunday inclusive) and one week off and working an average of 17.5 hours per week.
About The Person
The person will be an experienced manager who has led within a customer facing operation and an ability to identify risk and mitigate the consequences. The candidate will be able to dynamically supervise 6 locations simultaneously using existing communication methods, providing help and guidance to staff in a bus station environment and operating travel centres in each of those locations. The role also includes ticket sales assurance activity.
How to Apply
If you think you match the job description, and our values, then click on the link to apply. Please ensure that you provide clear examples and evidence in your application of how you meet the below key essential criteria. The information you provide in your application will be used for shortlisting.
Essential Criteria
- Experience of managing within a large customer focused, multi-functional and multi-site operation.
- Experience of managing cash handling and/or ticket sales.
- Resource management experience.
Additional Guidance
Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
About The Organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year. The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.
Staff Benefits
- Local Government Pension Scheme contributions between 5.5% and 12.5%.
- Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days.
- Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner.
- 24/7 access to Employee Assistance Programme for you and your family and Free counselling service.
- Automatic enrolment to our Westfield Health Programme.
- Corporate discounts at council-owned gyms.
- Bike to Work Scheme.
- Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning.
Equality, Diversity & Inclusion
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities. To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above. Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa.
How to Apply
Please apply online via the link provided. Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.
Team Leader- Hubs employer: Liverpool City Region Combined Authority
Contact Detail:
Liverpool City Region Combined Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader- Hubs
✨Tip Number 1
Get to know the company inside out! Research the Liverpool City Region Combined Authority and understand their values, mission, and recent projects. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the role. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios specific to team leadership in customer-facing operations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Make sure to highlight your experience managing multi-site operations and cash handling clearly in your application.
We think you need these skills to ace Team Leader- Hubs
Some tips for your application 🫡
Show Us Your Experience: When you're filling out your application, make sure to highlight your experience managing in a customer-focused, multi-site operation. We want to see clear examples of how you've led teams and handled challenges in similar environments.
Be Specific with Examples: Don't just say you have the skills; show us! Use specific examples in your application to demonstrate how you meet the essential criteria. This will help us understand your capabilities and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight relevant experiences and skills that align with the job description. We love seeing candidates who take the time to connect their background with what we're looking for.
Apply Through Our Website: Remember to apply through our website using the provided link. It's the best way to ensure your application gets to us directly. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Liverpool City Region Combined Authority
✨Know Your Customer Service Inside Out
Since this role is all about leading a customer-focused operation, make sure you brush up on your customer service skills. Think of specific examples where you've successfully managed customer interactions or resolved issues in a multi-site environment. This will show that you understand the importance of high-quality service.
✨Demonstrate Your Leadership Skills
Prepare to discuss your experience in managing teams across multiple locations. Have clear examples ready that showcase how you've motivated staff, handled conflicts, and ensured smooth operations. Highlighting your ability to dynamically supervise will be key in this interview.
✨Showcase Your Risk Management Experience
The job requires identifying risks and mitigating consequences. Be ready to share instances where you've successfully navigated challenges in a customer-facing role. This could involve cash handling or ticket sales assurance activities, so think of relevant scenarios to discuss.
✨Align with Their Vision
Familiarise yourself with the Liverpool City Region's goals and values. During the interview, express how your personal values align with their vision of creating wealth and prosperity for all residents. This connection can set you apart as a candidate who truly understands and supports their mission.
