At a Glance
- Tasks: Classify vehicles, process payments, and assist tunnel users in a busy environment.
- Company: Join the Liverpool City Region Combined Authority team at the iconic Mersey Tunnels.
- Benefits: Flexible part-time hours with a supportive work culture.
- Other info: Perfect for students looking for a rewarding part-time role.
- Why this job: Be the friendly face of the tunnels and help people every day!
- Qualifications: Cash handling experience and strong communication skills are essential.
The predicted salary is between 13.5 - 16.5 £ per hour.
Liverpool City Region Combined Authority is hiring a part-time AM Customer Service role for the Mersey Tunnels, based at No 1 Mann Island.
The post runs 4 hours daily, Monday to Friday, starting between 07:00 and 10:00, totalling 20 hours per week.
You will classify vehicles, process payments and guide tunnel users in a busy public-facing setting.
Candidates must have cash handling experience, strong numeracy and communication skills to uphold high service standards.
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Part-Time Tunnel Customer Service Agent employer: Liverpool City Region Combined Authority
The Liverpool City Region Combined Authority is an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and collaboration. With a focus on employee growth, you will have access to professional development opportunities while contributing to meaningful projects that impact the local community. Enjoy a competitive salary and comprehensive benefits in a flexible working environment, making it an ideal place for those looking to make a difference in the digital and technology sector.
Contact Details:
Liverpool City Region Combined Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Tunnel Customer Service Agent
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Liverpool City Region Combined Authority and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Liverpool City Region Combined Authority and let us see your personality shine through!
We think you need these skills to ace Part-Time Tunnel Customer Service Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Liverpool City Region Combined Authority.
Get Familiar with Our Brand:Before applying, take some time to learn about Liverpool City Region Combined Authority and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Liverpool City Region Combined Authority
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Liverpool City Region Combined Authority.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Liverpool City Region Combined Authority will surely appreciate.
