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- Tasks: Be the friendly voice for our community, handling inquiries via phone, email, and social media.
- Company: Join the Liverpool City Region Combined Authority, a supportive and inclusive workplace.
- Benefits: Enjoy flexible hours, generous holiday entitlement, and free travel around Liverpool City Region.
- Other info: Opportunities for coaching, mentoring, and professional qualifications available.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Previous customer service experience and a passion for helping others are essential.
The predicted salary is between 33385 - 34537 £ per year.
Employer: Liverpool City Region Combined Authority
Salary: £33,385 to £34,537 pro rata for 17.5 hours – inclusive of Shift Allowance and Weekend Enhancement
Contract: Contract
Working Pattern: Part Time
Hours: 17.5 hours per week
DBS Check: No
Closing Date: 05/05/2026 at 23:59
Reference: PL/26/335316
About The Role
Be a Voice for the Liverpool City Region! Part-Time Customer Service Heroes Wanted! The Liverpool City Region Combined Authority is looking for an enthusiastic and dedicated Customer Service Officer to join our established Contact Centre team on a part‑time basis. As the first point of contact for our community, you’ll be the friendly voice and helpful hand that people rely on. You will work 17.5 hours per week, Monday to Sunday. The Contact Centre is staffed between 6:45am through to 8:15pm Monday to Friday and 7:45am through to 6:15pm Saturday, Sunday and Bank Holidays. This is a 6‑month fixed‑term role until 30/11/2026.
What You’ll Do
- Handle a variety of customer inquiries via phone, email, and social media with a positive and helpful attitude.
- Take ownership of customer queries and provide timely, accurate, and satisfactory resolutions.
- Be a champion for excellent customer service, putting the customer at the heart of everything you do.
- Contribute to a high‑performing team, working collaboratively to achieve team goals.
- Adapt to the individual needs of each customer, providing a personalised service.
What You’ll Bring
- Previous experience in a customer service or contact centre environment.
- A passion for customer service and a "can‑do" attitude.
- Excellent communication and interpersonal skills.
- Competency in IT systems and applications (including Microsoft Office Suite).
- Ability to work well within a team and on your own initiative.
- Commitment to learning and development.
Bonus Points
- Experience of digital customer service (social media, chatbots, web forms) is desirable.
- Knowledge of working within established policies and procedures to comply with Governance and Audit Standards within BACS, PCI DSS and GDPR would be advantageous.
Staff Benefits
- Local Government Pension Scheme contributions between 5.5% and 12.5%
- Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
- Free travel around Liverpool City Region with an All‑Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
- Flexible and hybrid working
- 24/7 access to Employee Assistance Programme for you and your family and Free counselling service
- Automatic enrolment to our Westfield Health Programme
- Corporate discounts at council‑owned gyms
- Bike to Work Scheme
- Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest‑free learning loan for any non‑job‑related learning
Equality, Diversity & Inclusion
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are care experienced (whether through foster care, residential care, supported living, kinship care, live‑in care, home care or adoption), are a member of a reservist or have close family links to a member of the Armed Forces as we are under‑represented by people from these communities. To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above. Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
How to apply
Please apply online via the link provided. CV applications will only be accepted alongside a completed personal and monitoring information online application form. Please note that the information you provide will be used for shortlisting. We actively promote diversity and inclusion. This role is likely not eligible for sponsorship under the Skilled Worker route. Please assess your eligibility before applying for this position.
Customer Service Officer (Contact Centre) in Liverpool employer: Liverpool City Region Combined Authority
Contact Detail:
Liverpool City Region Combined Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (Contact Centre) in Liverpool
✨Tip Number 1
Get to know the Liverpool City Region Combined Authority! Research their values and mission so you can tailor your approach during interviews. Show them you’re not just another candidate, but someone who genuinely cares about their community.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face in the Contact Centre. This will help you feel more confident and prepared to handle inquiries with that positive, helpful attitude they’re looking for.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you’re proactive and really interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the time to follow the process as it shows commitment and attention to detail.
We think you need these skills to ace Customer Service Officer (Contact Centre) in Liverpool
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that 'can-do' attitude!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in a contact centre or customer service role. Use keywords from the job description to show us you understand what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you're the perfect fit for the role!
Apply Through Our Website: Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, make sure to complete both the online form and attach your CV for a complete submission.
How to prepare for a job interview at Liverpool City Region Combined Authority
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss your previous experiences and how you handled various customer inquiries. Think about specific examples where you went above and beyond to help a customer.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand what the Liverpool City Region Combined Authority is looking for. Be prepared to explain how your skills and experiences align with their needs, especially in handling inquiries via phone, email, and social media.
✨Show Off Your Communication Skills
Since this role involves being the friendly voice for the community, practice clear and positive communication. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as approachable and helpful.
✨Demonstrate Your Team Spirit
The job requires collaboration within a high-performing team. Think of examples from your past where you worked well with others to achieve a common goal. Highlight your ability to adapt to different situations and contribute positively to team dynamics.