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- Tasks: Lead a dynamic team across multiple locations, ensuring top-notch customer service and ticket sales.
- Company: Join the Liverpool City Region Combined Authority, a hub of innovation and culture.
- Benefits: Enjoy flexible working, generous holidays, free travel, and professional development opportunities.
- Why this job: Be part of a transformative organisation making a real impact in the community.
- Qualifications: Proven leadership experience in customer-focused operations and cash handling is essential.
- Other info: This is a temporary role until February 2026 with varied shift patterns.
The predicted salary is between 42740 - 46231 £ per year.
£42,740- £46,231 Plus Weekend and Shift Allowance Pro Rata
About the Role
The purpose of the role is to lead and operate within a large flexible multi-functional and multi-site operation (Bus Station and Travel Centres) to support the provision of high-quality customer facilities and services, 365 days a year.
You will be based at one of our Hub sites, these include Queen Square, Liverpool One, St Helens, Bootle, Huyton and Birkenhead.
Due to the nature of the role you will be required to work at any Hub location across the Merseyside area as and when required incorporating Travel Centre and Bus Station activities across the Merseyside area.
The role includes ticket sales assurance activity ensuring the integrity of all ticketing transactions.
The is a fixed term vacancy until February 2026.
Your shift pattern will consist of one week on (Monday to Sunday inclusive) and one week off and working an average of 17.5 hours per week.
Hours: Monday to Sunday shift work, including Bank Holidays. Various work patterns with longest scope of service covering 06.45 hrs to 20.15 hrs Monday – Saturday, 07.30 hrs to 20.15 hrs Sunday.
About the person
You will be an experienced manager with a proven track record of leadership in customer-facing operations, possessing a strong ability to identify risks and implement effective mitigation strategies.
You will be able to dynamically supervise 6 locations simultaneously using existing communication methods, providing help and guidance to staff in a bus station environment and operating travel centres in each of those locations.
If you think you match the job description, and our values, then click on the link to apply.
Please ensure that you provide clear examples and evidence in your personal statement of how you meet the below key essential criteria. The information you provide in your personal statement will be used for shortlisting.
- Experience of managing within a large customer focussed, multi-functional and multi-site operation.
- Experience of managing cash handling and/or ticket sales.
- Resource management experience.
About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing – growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK – investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business – where no-one is left behind.
Staff benefits
- Local Government Pension Scheme contributions between 5.5% and 12.5%
- Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
- Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
- Flexible and hybrid working
- 24/7 access to Employee Assistance Programme for you and your family and Free counselling service
- Automatic enrolment to our Westfield Health Programme
- Corporate discounts at council-owned gyms
- Bike to Work Scheme
- Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning
Equality, Diversity & Inclusion
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa
Job Types: Part-time, Temporary
Contract length: 6 months
Pay: £42,740.00-£46,231.00 per year
Benefits:
- Free or subsidised travel
Work Location: In person
Reference ID: PL/25/317981
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Hub Team Leader employer: Liverpool City Region Combined Authority
Contact Detail:
Liverpool City Region Combined Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hub Team Leader
✨Tip Number 1
Familiarise yourself with the specific locations mentioned in the job description, such as Queen Square and Liverpool One. Understanding the unique challenges and customer needs at each site will help you demonstrate your readiness to manage multiple locations effectively.
✨Tip Number 2
Highlight your experience in managing cash handling and ticket sales in previous roles. Be prepared to discuss specific strategies you've implemented to ensure accuracy and integrity in transactions, as this is a key aspect of the role.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully led teams in customer-facing operations. Think about times when you had to motivate staff or resolve conflicts, as these experiences will resonate well with the hiring team.
✨Tip Number 4
Research the Liverpool City Region's current initiatives and values. Aligning your personal statement with their vision for growth and community support can set you apart as a candidate who truly understands and shares their goals.
We think you need these skills to ace Hub Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Hub Team Leader position. Make notes on key points that resonate with your experience.
Craft Your Personal Statement: In your personal statement, provide clear examples of your leadership experience in customer-facing operations. Highlight specific instances where you managed multi-site operations or cash handling effectively.
Tailor Your CV: Ensure your CV reflects relevant experience that aligns with the job criteria. Focus on your resource management skills and any achievements in similar roles that demonstrate your capability to lead a team across multiple locations.
Proofread and Edit: Before submitting your application, carefully proofread your personal statement and CV for any errors. Ensure that your writing is clear, concise, and free from grammatical mistakes to make a strong impression.
How to prepare for a job interview at Liverpool City Region Combined Authority
✨Showcase Your Leadership Experience
Be prepared to discuss your previous management roles, especially in customer-facing operations. Highlight specific examples where you successfully led a team, managed multiple locations, or improved service quality.
✨Demonstrate Risk Management Skills
Since the role involves identifying risks and implementing mitigation strategies, come equipped with examples of how you've handled similar situations in the past. This could include managing cash handling issues or resolving customer complaints effectively.
✨Familiarise Yourself with the Locations
Research the various Hub sites mentioned in the job description. Understanding the unique challenges and opportunities at each location will show your commitment and readiness to adapt to different environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life scenarios in a bus station or travel centre environment. Think about how you would manage staff dynamics, customer interactions, and operational challenges across multiple sites.