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- Tasks: Be the friendly voice helping customers with inquiries via phone, email, and social media.
- Company: Join the Liverpool City Region Combined Authority, a leader in innovation and community support.
- Benefits: Enjoy flexible working, generous holidays, free travel, and access to wellness programmes.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Part-time role with 20 hours per week, perfect for students or those seeking flexible work.
The predicted salary is between 21500 - 24500 £ per year.
Join to apply for the Customer Service Officer (Contact Centre) role at Liverpool City Region Combined Authority.
Employer: Liverpool City Region Combined Authority
Location: Liverpool ONE Hub
Contract: Permanent
Working Pattern: Part Time
Hours: 20 hours
DBS Check: No
Closing Date: 10/07/2025 at 15:00
Reference: PL/25/315283
Be a Voice for the Liverpool City Region! Part-Time Customer Service Heroes Wanted!
Do you love helping people and solving problems? Are you passionate about the Liverpool City Region? Then this is your chance to make a real difference!
The Liverpool City Region Combined Authority is looking for an enthusiastic and dedicated Customer Service Officer to join our established Contact Centre. As the first point of contact for our community, you'll be the friendly voice and helpful hand that people rely on. This is a part time role working 20 hours per week from 4pm to 8pm Monday to Friday.
About The Role
- Handle a variety of customer inquiries via phone, email, and social media with a positive and helpful attitude.
- Take ownership of customer queries and provide timely, accurate, and satisfactory resolutions.
- Be a champion for excellent customer service, putting the customer at the heart of everything you do.
- Contribute to a high-performing team, working collaboratively to achieve team goals.
- Adapt to the individual needs of each customer, providing a personalised service.
About The Person
- Previous experience in a customer service or contact centre environment.
- A passion for customer service and a 'can-do' attitude.
- Excellent communication and interpersonal skills.
- Competency in IT systems and applications (including Microsoft Office Suite).
- Ability to work well within a team and on your own initiative.
- Commitment to learning and development.
Bonus Points
- Experience of digital customer service (social media, chatbots, web forms) is desirable.
- Knowledge of working within established policies and procedures to comply with Governance and Audit Standards within BACS, PCI DSS and GDPR would be advantageous.
Why join us?
- Be part of a team that makes a real difference in the Liverpool City Region community.
- Opportunity to develop your customer service and communication skills.
- Work in a supportive and collaborative environment.
- Contribute to a sustainable environment by promoting digital solutions.
If you think you match the job description, and our values, then click on the link to apply. Please ensure that you provide clear examples and evidence in your personal statement of how you meet the key essential criteria.
Staff Benefits
- Local Government Pension Scheme contributions between 5.5% and 12.5%
- Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
- Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
- Flexible and hybrid working
- 24/7 access to Employee Assistance Programme for you and your family and Free counselling service
- Automatic enrolment to our Westfield Health Programme
- Corporate discounts at council-owned gyms
- Bike to Work Scheme
- Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning
Equality, Diversity & Inclusion
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
We actively promote diversity and inclusion.
How to apply
Please apply online via the link provided. Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.
Customer Service Officer (Contact Centre) employer: Liverpool City Region Combined Authority
Contact Detail:
Liverpool City Region Combined Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (Contact Centre)
✨Tip Number 1
Familiarise yourself with the Liverpool City Region and its community. Understanding local issues and how the Combined Authority operates will help you connect better with customers and demonstrate your passion for the role.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and through social media. Practising active listening and clear responses can set you apart as a candidate who truly understands customer service.
✨Tip Number 3
Gain some experience with digital customer service tools. Familiarity with social media platforms and chatbots can give you an edge, as these are increasingly important in modern customer service roles.
✨Tip Number 4
Network with current or former employees of the Liverpool City Region Combined Authority. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Officer (Contact Centre)
Some tips for your application 🫡
Tailor Your Personal Statement: Make sure to customise your personal statement to highlight your previous experience in customer service or contact centre roles. Use specific examples that demonstrate your ability to handle inquiries and provide excellent service.
Showcase IT Proficiency: Since the role requires competency in IT systems, be sure to mention your experience with Microsoft Office Suite and any other relevant applications. Provide examples of how you've used these tools effectively in past roles.
Demonstrate Customer Focus: In your application, emphasise your strong customer focus. Share instances where you put the customer first, resolved issues, or contributed to a positive customer experience. This will show that you align with the values of the Liverpool City Region Combined Authority.
Follow Application Instructions: Ensure you complete both the CV and the online application form as specified. Pay attention to the details and make sure to include all required information, especially regarding your eligibility for the guaranteed interview scheme if applicable.
How to prepare for a job interview at Liverpool City Region Combined Authority
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond in previous customer service roles, as this will demonstrate your commitment to providing excellent service.
✨Familiarise Yourself with the Organisation
Research the Liverpool City Region Combined Authority and its mission. Understanding their values and goals will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might encounter in a contact centre role. Be ready to discuss how you would handle difficult customers or resolve complaints effectively, showcasing your problem-solving skills and ability to stay calm under pressure.
✨Highlight Your IT Skills
Since the role requires competency in IT systems, be prepared to discuss your experience with Microsoft Office Suite and any other relevant applications. Mention specific tasks you've completed using these tools to illustrate your proficiency.
