Customer Champion

Employer: Liverpool City Region Combined Authority

Salary and Benefits: £26,560-£28,379 plus 12.5% Shift Allowance, Conditions Allowance and Annualised Weekend Enhancement.

Location: No 1 Mann Island, Liverpool

Contract: Permanent

Working Pattern: Full Time/Part Time, 35 hours per week.

Closing Date: 26/11/2025 at 16:00

Reference: PL/25/326212

Role Overview: An opportunity has arisen within our Customer Delivery operations team for the post of Customer Champion. Customer Champions are multi‑skilled and respond to peak periods of demand in all our services, ensuring high standards are always delivered to customers. The post assists our Customer Delivery teams in the provision of a range of customer‑facing services across all our key sites including, but not restricted to, Mersey Ferries (terminals and cruise events), Mersey Tunnels, Bus Stations/Travel Centres, Mann Island Concierge, Tunnel Tours and our Customer Contact Centre.

Positions Available:

• 35 hours, Full Time
• 28 hours, Part Time

Responsibilities: As a Customer Champion you will provide excellent customer service, working as part of a team while also being able to work independently with flexibility to handle varying and sometimes challenging environments.

Qualifications & Essential Criteria:

• Experienced in working in a customer focused environment.
• Putting the Customer at the heart of everything we do.
• Flexible approach to work schedule and environment to maintain service delivery.
• Positive attitude to the delivery of great customer service in varied and sometimes challenging environments.
• Ability to work both independently and as part of a team.

Benefits:

• Local Government Pension Scheme contributions between 5.5% and 12.5%
• Generous holiday entitlement of 29 days rising to 34 days after 5 years service, plus bank holidays and the option to buy 10 additional days.
• Free travel around Liverpool City Region with an All‑Zone Metro card worth £1,450 per year plus an All Zones Off‑Peak Trio ticket for your spouse or partner.
• Flexible and hybrid working.
• 24/7 access to Employee Assistance Programme for you and your family and Free counselling service.
• Automatic enrolment to our Westfield Health Programme.
• Corporate discounts at council‑owned gyms.
• Bike to Work Scheme.
• Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and a £1k interest‑free learning loan for any non‑job‑related learning.

Equality, Diversity & Inclusion: We offer a guaranteed interview scheme for candidates who have declared that they have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces, as we are under‑represented by people from these communities. To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV. Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We actively promote diversity and inclusion.

Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position.