At a Glance
- Tasks: Join our Marine Team to ensure safe loading and unloading of passengers on Mersey Ferries.
- Company: Be part of the Liverpool City Region Combined Authority, a leader in innovation and community growth.
- Benefits: Enjoy competitive pay, generous holidays, free travel, and professional development opportunities.
- Other info: Flexible hours, full training provided, and a commitment to diversity and inclusion.
- Why this job: Make a real difference in your community while working in a vibrant, dynamic environment.
- Qualifications: Customer service experience and a friendly, outgoing personality are essential.
To help make Liverpool City region the best place to grow up, grow a family, and grow a business – where no-one is left behind.
Employer: Liverpool City Region Combined Authority
Salary: £25,477 - £26,157 pro rata, plus Conditions Allowance Annualised Weekend Enhancement
Location: Mersey Ferries
Contract: Permanent
Working Pattern: Part Time
Hours: 17.5 hours
DBS Check: No
Closing Date: 23/07/2026 at 23:59
Reference: PL/26/340974
About the Role
Mersey Ferries are one of Merseyside’s most visited tourist attractions offering River Explorer Cruises, Evening Cruises, Manchester Ship Canal Cruises as well as our standard commuter service. With our new Vessel - The Roal Daffodil launching soon we are looking to add to our Team. Working at any of our terminals and on our Vessels, you will be loading and unloading passengers and ensuring the Vessel berths and disembarks safely as part of the Marine Team. Our Ferry terminals are located at Liverpool Pier Head, Seacombe or Woodside when it reopens. You will have a flexible approach to working hours as there are various different shift times at all our locations and on the Vessel. You will receive full training to work on board our vessels, providing resilience and support to the existing vessel crews. Uniform will be provided.
About the person
You will have a high standard of personal presentation, some marine knowledge, a friendly disposition, an outgoing personality and be genuinely committed to providing excellent customer service. Some customer service experience is required and would preferably include dealing with customers in a face-to-face environment. The suitable candidate will have Health and safety experience in an operational role. The right attitude and great communication skills are also important in this role as well as a calm approach and confident manner.
If you think you match the job description, and our values, then click on the link to apply. Please ensure that you provide clear examples and evidence in your personal statement of how you meet the below key essential criteria. The information you provide in your personal statement will be used for shortlisting.
- Please describe how you demonstrate flexibility, reliability, and maintain a professional appearance at all times.
- Please provide examples that demonstrate your customer-focused approach, as well as your excellent communication and interpersonal skills.
- Please provide examples of your knowledge of the marine industry, with particular reference to operations on the River Mersey.
About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year. The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.
Local Government Pension Scheme contributions between 5.5% and 12.5%
Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
24/7 access to Employee Assistance Programme for you and your family and Free counselling service
Automatic enrolment to our Westfield Health Programme
Corporate discounts at council-owned gyms
Bike to Work Scheme
Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning
Equality, Diversity & Inclusion
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are care experienced (whether through foster care, residential care, supported living, kinship care, live-in care, home care or adoption), are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities. To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above. Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV. Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We actively promote diversity and inclusion.
Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa.
How to apply
Please apply online via the link provided. Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.
Stage Officer (Mersey Ferries) in Birkenhead employer: Liverpool City Region Combined Authority
The Liverpool City Region Combined Authority is an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and collaboration. With a focus on employee growth, you will have access to professional development opportunities while contributing to meaningful projects that impact the local community. Enjoy a competitive salary and comprehensive benefits in a flexible working environment, making it an ideal place for those looking to make a difference in the digital and technology sector.
Contact Details:
Liverpool City Region Combined Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Stage Officer (Mersey Ferries) in Birkenhead
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Liverpool City Region Combined Authority and show off your personality in person.
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Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Liverpool City Region Combined Authority and let us see your personality shine through!
We think you need these skills to ace Stage Officer (Mersey Ferries) in Birkenhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Liverpool City Region Combined Authority.
Get Familiar with Our Brand:Before applying, take some time to learn about Liverpool City Region Combined Authority and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Liverpool City Region Combined Authority
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Liverpool City Region Combined Authority.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Liverpool City Region Combined Authority will surely appreciate.
