Neighbourhood Officer in West Kirby

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The role:

Liverpool City Council exists to serve, safeguard and represent the interests of its citizens and communities and to ensure the provision of the best possible services for its residents. We are committed to making Liverpool a strong city through inclusive and sustainable growth and building a fair city by breaking the cycle of deprivation, improving health and tackling poverty. Liverpool City Council has implemented a new Neighbourhood Model to fundamentally transform how it delivers frontline services for the people of the city. The new model sees the city divided into 13 Neighbourhoods, each led by a Neighbourhood Manager who will be working in one of these areas. As the Neighbourhood Officer you will play a key role in supporting the Neighbourhood Managers to coordinate and facilitate cross-functional teams focused on improving local outcomes and resident satisfaction across Neighbourhood areas. This is an exciting opportunity to help drive transformative change as part of the biggest shake-up in how Council services are provided and commissioned in over a decade.

What you’ll do:

• Design and lead projects focused on improving local outcomes and resident satisfaction for each neighbourhood area
• Develop effective partner relationships to support the delivery of service objectives, maintain existing contracts with providers, and create new ways of working that improve service delivery
• Promote quality improvements across the neighbourhood areas, including identifying solutions to issues/complaints and supporting community engagement
• Support the collection of data and community insights to shape and improve local services and report on key performance indicators
• Be a point of escalation for members and stakeholders concerning key challenges and opportunities within designated neighbourhood areas

What you’ll need:

• Excellent interpersonal and communication skills along with experience in engaging members of the community
• Experience working alongside a range of key stakeholders effectively, including residents and local communities
• Strong understanding of current approaches to community activation and engagement
• Experience with committees and democratic processes and local authority standing orders process
• Experience managing projects or workstreams and monitoring performance against milestones and deadlines
• Experience working confidently with data when making decisions

Our offer to you:

• At least 29 days holiday, plus bank holidays rising to 33 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression – opportunities and training through a wide range of high quality learning
• Health and Wellbeing – offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:

Closing date: midnight on Monday 7th September 2026

Shortlisting date: TBC

Interview date: TBC

Interview type: Face to face

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment.

If you would like any further information or an informal discussion, please contact louise.mitton@liverpool.gov.uk.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under‑represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.