Insight and Research Manager in West Kirby

A bit about us: Liverpool is a city of ambition, pride and a strong sense of community. We are seeking an outstanding Insight and Research Manager to help us better understand the needs, experiences and priorities of our residents, ensuring their voices are at the heart of decision-making across the Council. This is an exciting opportunity to lead and deliver high-quality insight, research and engagement activities that directly influence policy, service improvement, transformation programmes and communications campaigns. Working within our Communications and Engagement service, you will transform data, research findings and community intelligence into practical, evidence-based recommendations that improve outcomes for Liverpool's communities.

The role: We're looking for a passionate and experienced insight professional who combines strong analytical expertise with excellent stakeholder engagement skills. As Insight and Research Manager, you will support the Head of Insight, Research and Engagement in developing a modern, resident-focused insight and engagement function. You will be responsible for:

• Leading and managing insight, research and engagement projects from design through to delivery
• Designing and delivering quantitative and qualitative research, consultation and engagement programmes
• Analysing complex datasets and community intelligence to identify trends, opportunities and challenges
• Developing dashboards, audience segmentation and business intelligence tools that support evidence-based decision making
• Helping services design inclusive engagement approaches that reach communities whose voices are often underrepresented
• Supporting a culture where resident feedback, customer insight and community intelligence are used to drive meaningful change

Our offer to you:

• At least 31 days holiday, plus bank holidays, rising to 35 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps: Closing date: midnight on Wednesday 2 September 2026. Shortlisting date: W/C Monday 7 September 2026. Interviews: the interview process will be two stages, the first a technical interview via Microsoft Teams on 28 September; the second stage interview will be face-to-face on 2 October.

If you would like any further information or an informal discussion, please contact Edna Boampong, Director of Communications and Engagement, via haley.caruana@liverpool.gov.uk.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.