At a Glance
- Tasks: Support customers with welfare benefits and manage case referrals.
- Company: Join Liverpool City Council, committed to community and equality.
- Benefits: Enjoy 27+ days holiday, flexible working, and health perks.
- Other info: Opportunities for progression and professional development await you.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Cunard Building, Water Street, Liverpool
Contract: Permanent Full Time (35 hours)
Closing date: 31/07/2026
Responsibilities
- Managing referrals and allocating cases appropriately
- Supporting customers by telephone, email, and written correspondence
- Verifying applications and gathering information from relevant systems
- Providing initial advice on welfare benefits and available support schemes
- Identifying when customers require specialist advice and making appropriate referrals
- Maintaining accurate records, statistics and case information
- Working collaboratively with colleagues, partner agencies and community organisations
- Supporting continuous improvement and high-quality service delivery across the team
Qualifications
- Experience providing information, advice or support in a customer-facing environment
- Experience working with members of the public and partner organizations
- Excellent written and verbal communication skills
- Strong organisational skills and attention to detail
- The ability to manage competing priorities and work effectively as part of a team
- Confidence using ICT systems and maintaining accurate records
- The ability to handle sensitive and confidential information with professionalism and empathy
Benefits
- At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) – option to purchase further days
- Agile working (role dependent) – a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
- Part of the Local Government Pension Scheme – option to join the AVC Scheme
- Progression opportunities and training through a wide range of high quality learning
- Health and Wellbeing – offer including Employee Assistance Programme
- Cycle to Work and Travel Pass Schemes
- Drive Time – a salary sacrifice car lease scheme
- Family friendly policies with enhanced leave
- Discounted Gym Memberships
- Employee Volunteering Scheme
Equal Opportunities
Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us.
Welfare Assistance Support Officer in Liverpool employer: Liverpool City Council
Liverpool City Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and community impact. With generous benefits such as holiday entitlements, Agile working options, and access to the Local Government Pension Scheme, employees are encouraged to grow and thrive in their roles while making a meaningful difference in the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Assistance Support Officer in Liverpool
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Liverpool City Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Liverpool City Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Liverpool City Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Liverpool City Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Welfare Assistance Support Officer in Liverpool
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Liverpool City Council:Before hitting send, make sure to tailor your application specifically to Liverpool City Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Liverpool City Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
