Technical Support Officer in Liverpool

The role: The Technical Support Officer is a fixed term contract post initially for 6 months to work on data capture and data cleansing. It will be working across a number of our in house ICT systems and will require analysing, cleansing and interpreting data and a fair amount of data capture. In the role of Technical Support Officer you will be expected to provide technical and administrative support within the Service, in a flexible manner ensuring that an effective, efficient and customer focussed service is delivered within required timescales and to provide support in relation to any of the functions undertaken by the Service to enable specific and overall objectives of the team to be achieved.

Your demonstrable knowledge as a Technical Support Officer includes competencies associated with NVQ Level 3 in Administration/ Business Studies and proven experience of working in a busy office. The role is in the Planning and Building Control Service and is part of a highly skilled, technical support team and the role is pivotal in validating and processing all planning and building control applications, land charge enquiries and providing support across the whole service. It is customer focussed with the emphasis on providing a modern, business friendly planning service (Please note this is not a job in ICT). This role is fixed term for the purpose of limited specialist project work and will end 6 months after your start date.

Our offer to you: At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days. Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception. Part of the Local Government Pension Scheme – option to join the AVC Scheme. Progression - opportunities and training through a wide range of high quality learning. Health and Wellbeing - offer including Employee Assistance Programme. Cycle to Work and Travel Pass Schemes. Drive Time – a salary sacrifice car lease scheme. Family friendly policies with enhanced leave. Discounted Gym Memberships. Employee Volunteering Scheme.

Next steps: Closing date: Midnight on Thursday 20th August 2026. Shortlisting date: W/C Monday 24th August 2026. Interview date: W/C 31st August 2026. Interview type: Face-to-face competency based questions.

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk. Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.