The following content displays a map of the jobs location - Cunard Building, Water Street, Liverpool
Job Reference liverpoolcitycouncil/TP/694/2072
Number of Positions:
2
Contract Type:
Permanent Full Time
Working Hours:
35
Location:
Cunard Building, Water Street, Liverpool
Closing Date:
16/08/2026
Job Category:
Finance
Region / Division:
Liverpool
Business Unit:
Finance & Resources
Job Introduction
Job title: Social Care Charging Officer
A bit about us:
Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.
Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces - there's really something for everyone!
The role:
- As Social Care Charging Officer you will work as part of a team who are responsible for conducting financial assessments, dealing with enquires from service users in relation to care charges, and administering deferred payments
- You will liaise with care providers to ensure charging bills are accurate and liaise with colleagues in Adult Services for customers who may lack capacity
- You will assist with managing incoming payments and recording them on the appropriate systems
- You will undertake annual reviews of care charges to ensure assessments are up to date and correct
- You will ensure that work is carried out in accordance with relevant legislation, Council policy/guidance and manage and monitor customer accounts for the provision of care in accordance with the Council's Fairer Charging policy
- Where appropriate, you will ensure overpayments are recovered in accordance with agreed overpayment and debt recovery procedures
Our offer to you:
- At least 27 days holiday, plus bank holidays rising to 32 after 5 years' service (pro rata if part time) - option to purchase further days
- Agile working (role dependent) - a "Flexibility First" approach to agile working, where flexibility is the norm rather than the exception
- Part of the Local Government Pension Scheme - option to join the AVC Scheme
- Progression -opportunities and training through a wide range of high quality learning
- Health and Wellbeing - offer including Employee Assistance Programme
- Cycle to Work and Travel Pass Schemes
- Drive Time -a salary sacrifice car lease scheme
- Family friendly policies with enhanced leave
- Discounted Gym Memberships
- Employee Volunteering Scheme
Next steps:
Closing date: midnight on Sunday 16th August 2026
Shortlisting date: w/c Monday 17th August 2026
Interview date: w/c Monday 24th August 2026
Interview type: Face to face
Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.
If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk .
Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.
This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.
Social Care Charging Officer in Liverpool employer: Liverpool City Council
Liverpool City Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and community impact. With generous benefits such as holiday entitlements, Agile working options, and access to the Local Government Pension Scheme, employees are encouraged to grow and thrive in their roles while making a meaningful difference in the lives of residents.
