Liverpool City Council is seeking a Senior Complaints & Appeals Officer to lead a team handling MP and Councillor enquiries, complaints and appeals in the Law & Governance unit. The role requires strong investigative and analytical abilities, plus stakeholder management to deliver high-quality outcomes for residents and businesses.
You will spearhead complex cases, coordinate appeals to the Valuation Tribunal Service, and mentor staff while ensuring compliance with legislation and corporate
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Senior Complaints & Appeals Leader — Public Sector Impact in Liverpool employer: Liverpool City Council
Liverpool City Council is an excellent employer for social workers, offering a supportive work culture that prioritises the well-being of both employees and the families they serve. With opportunities for professional development and collaboration within a multidisciplinary team, you will find meaningful and rewarding employment in a role that directly impacts the lives of children and families in the community. Located in the vibrant city of Liverpool, you will enjoy a dynamic environment that fosters growth and innovation in social work practice.
