Out of Hours Homeless Advice & Prevention Officer in Liverpool

Liverpool City Council is a vibrant, energetic and engaged community organisation that is committed to delivering high quality public services and improving the lives of residents. We value ownership, ambition and partnership across services to meet our sustainable targets for the city.

As an Out of Hours Advice and Prevention Officer you will provide urgent homelessness assistance outside normal working hours, offering advice and guidance, assessing immediate housing needs and arranging emergency accommodation. Your decisions will always be made in line with relevant legislation and statutory duties. You will work closely with the out‑of‑hours assessment & prevention lead, partner agencies and the day‑time Housing Solutions teams to ensure seamless service delivery and continuity of support.

• Provide urgent advice, support and guidance to people experiencing homelessness outside normal working hours.
• Assess immediate housing needs and secure appropriate emergency accommodation.
• Work collaboratively with partner agencies and the daytime Housing Solutions teams to coordinate care and support.
• Safeguard vulnerable individuals and families, managing complex situations and making informed, rapid decisions in a fast‑paced environment.

• Resilient and able to remain calm under pressure.
• Passion for making a positive difference in people’s lives.
• Good communication and decision‑making skills, aligned with statutory obligations.

Part‑time, 17.5 hours per week including evenings, weekends and public holidays as part of a rota, with applicable allowances. The role offers a hybrid working arrangement combining office‑based and home working, and full training, ongoing development and comprehensive support.

• Minimum 27 days holiday, rising to 32 after 5 years’ service (pro‑rata if part‑time).
• Agile working – ‘Flexibility First’ approach to meet role requirements.
• Local Government Pension Scheme (option to join the AVC scheme).
• Progression through a wide range of high‑quality learning opportunities.
• Health and Wellbeing package, including an Employee Assistance Programme.
• Cycle to Work and Travel Pass schemes.
• Drive‑time salary‑sacrifice car lease scheme.
• Family‑friendly policies with enhanced leave.
• Discounted gym memberships.
• Employee Volunteering Scheme.
• Medicash.

Liverpool City Council is committed to fostering a workforce that reflects the communities we serve. As an Equal Opportunities Employer, we base appointments on skills, experience, qualifications and abilities. We offer guaranteed interviews to candidates from under‑represented groups who meet the minimum essential criteria for the role and provide reasonable adjustments in line with the Equality Act 2010.