Customer Assistant in Liverpool

A bit about us: Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

The role: This is an exciting time to join our team as we go through a period of transformation. We are looking for committed individuals to join us across our Lifestyles Leisure Centres in Liverpool. As a Customer Assistant, you will be at the heart of our service, creating a welcoming and positive experience for every customer. As the first point of contact and the face of Lifestyles, you will play a vital role in helping people feel supported, valued and motivated on their health and wellbeing journey. If you are passionate about delivering excellent customer service, building strong relationships and making a real difference in your community, we would love to hear from you.

• The Customer Assistant will deliver a consistently warm, welcoming and professional customer experience, ensuring every visitor receives excellent service and support.
• Act as an ambassador for Lifestyles, creating a positive first impression and promoting our health, wellbeing and community-focused services.
• Manage customer enquiries, bookings, memberships and payments accurately and efficiently using our digital systems.
• Resolve customer queries and concerns confidently, escalating issues where appropriate and always striving to achieve positive outcomes.
• Support the smooth day-to-day operation of the leisure centre, assisting with administration, reception and customer engagement activities.

This post is fixed term for the purpose of stabilising the workforce as we go through a period of transition including the implementation of a new Leisure Management System while we wait for the outcome of the recent Sprint work and will end 12 months after your start date.

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years' service (pro rata if part time) - option to purchase further days.
• Agile working (role dependent) - a "Flexibility First" approach to agile working, where flexibility is the norm rather than the exception.
• Part of the Local Government Pension Scheme - option to join the AVC Scheme.
• Progression opportunities and training through a wide range of high quality learning.
• Health and Wellbeing offer including Employee Assistance Programme.
• Cycle to Work and Travel Pass Schemes.
• Drive Time - a salary sacrifice car lease scheme.
• Family friendly policies with enhanced leave.
• Discounted Gym Memberships.
• Employee Volunteering Scheme.

Next steps: Closing date: Midnight on Tuesday 29th September 2026. Shortlisting date: W/C Monday 5th October 2026. Interview date: W/C Monday 12th October 2026. Interview type: Face-to-face competency based questions.

If you would like any further information or an informal discussion, please contact Lauren Loughlin at lauren.loughlin@liverpool.gov.uk.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.