At a Glance
- Tasks: Manage Council Tax accounts and provide excellent customer service to residents.
- Company: Liverpool City Council, dedicated to improving community lives.
- Benefits: Generous holiday, flexible working, pension scheme, and health support.
- Other info: Opportunities for progression and involvement in service improvement initiatives.
- Why this job: Make a real impact in your community while developing your skills.
- Qualifications: Detail-oriented with strong communication skills; knowledge of Council Tax is a plus.
The predicted salary is between 24000 - 28000 £ per year.
Liverpool City Council is a vibrant community‑focused organisation committed to public service and improving residents' lives. We are looking for a motivated, detail‑oriented Council Tax Billing and Collection Officer to support financial sustainability and deliver excellent customer service.
About you
- Positive attitude and genuine desire to help people
- Excellent communication, able to explain complex information clearly
- Sharp eye for detail, spotting mistakes early
- Knowledge of Council Tax or willingness to learn
- Problem‑solving skills and ability to find smart solutions
- Comfortable with systems and technology (Northgate experience a bonus)
- Team player but can work independently
- Can juggle tasks and stay calm under pressure
- Proactive, willing to contribute ideas and speak up
- Motivated to develop and make a real impact in the community
Key responsibilities
- Administer and maintain Council Tax accounts, including billing, discounts, exemptions and recovery processes
- Respond to customer enquiries via phone, e‑mail and written correspondence with professionalism and empathy
- Ensure compliance with legislation, policies and procedures related to local taxation
- Liaise with internal departments and external agencies to resolve account issues and support enforcement activity
- Contribute to service improvement initiatives and digital transformation projects
- Maintain accurate records and support audit and performance reporting
Our offer to you
- At least 27 days holiday, rising to 32 after 5 years’ service (pro rata if part‑time); optional purchase of additional days
- Flexible working (role dependent)
- Local Government Pension Scheme – option to join the AVC Scheme
- Progression opportunities and training through high‑quality learning programmes
- Health and wellbeing package, including Employee Assistance Programme
- Cycle to Work and Travel Pass schemes
- Salary sacrifice car lease scheme
- Family‑friendly policies with enhanced leave
- Discounted gym memberships, employee volunteering scheme, Medicash
Equal Opportunities
We are an equal opportunities employer. We guarantee interview to candidates from under‑represented groups who meet the minimum essential criteria for the role and provide reasonable adjustments in line with the Equality Act 2010. We commit to a workforce representative of the communities we serve.
Collection and Billing Officer in Liverpool employer: Liverpool City Council
Liverpool City Council is an exceptional employer that prioritises community engagement and employee development. With a strong focus on work-life balance, generous holiday allowances, and a commitment to health and wellbeing, employees are empowered to thrive both personally and professionally. The Council fosters a collaborative work culture where innovative ideas are welcomed, making it an ideal place for those looking to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Collection and Billing Officer in Liverpool
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Liverpool City Council. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collection and Billing Officer in Liverpool
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Liverpool City Council.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Liverpool City Council's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Liverpool City Council
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Liverpool City Council.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Liverpool City Council will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Liverpool City Council employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
