Apprentice Regulatory Support Officer in Liverpool

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We’ve got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Get hands‑on experience supporting our Environmental Health Commercial Service. You’ll help keep things running smoothly – updating systems, working with data, and supporting reports. You’ll also play a part in processing new food business registrations, preparing documents, and keeping records organised. You’ll be the friendly face (and voice!) for customers, delivering great service to local businesses and the public.

Responsibilities

• Assist with the Food Standards Agency triage process, carrying out initial desktop assessments of new food business registrations and contacting business operators where further information is required.
• Support the implementation and use of the Register a Food Business (RAFB) digital system, ensuring food registration information is accurately recorded and maintained within an integrated platform.
• Act as a key link between the Commercial Service and the Council’s Geodata team, ensuring premises address data is accurate for business registrations and commercial properties.
• Review and allocate incident reports in line with RIDDOR (2013) requirements, ensuring they are recorded and directed appropriately.
• Review skin piercing registrations and enquiries, offering support and advice to businesses regarding their legal responsibilities.
• Provide relevant regulatory guidance and administrative support to colleagues and businesses.

The role is a fixed‑term position to complete the Business Administrator level 3 Apprenticeship and will end 18 months after you start. You will be based at the iconic Cunard Building on the Liverpool Waterfront.

Benefits

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro‑rata if part‑time) – option to purchase additional days.
• Agile working (role dependent) – a “Flexibility First” approach where flexibility is the norm.
• Part of the Local Government Pension Scheme – option to join the AVC Scheme.
• Health and Wellbeing package, including an Employee Assistance Programme.
• Cycle to Work and Travel Pass schemes.
• Drive Time – a salary‑sacrifice car lease scheme.
• Family‑friendly policies with enhanced leave.
• Discounted gym memberships.
• Employee Volunteering Scheme and Medicash.

Equal Opportunities and Equality Statement

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under‑represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Work Eligibility

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must already have a right to work in the UK before commencing employment or meet the Home Office criteria for visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.