At a Glance
- Tasks: Be the friendly face at our Family Hub, welcoming families and managing enquiries.
- Company: Join Liverpool City Council, dedicated to community support and public service.
- Benefits: Enjoy 27 days holiday, health support, and flexible working options.
- Other info: Fixed-term apprenticeship with excellent career development opportunities.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 15000 - 20000 £ per year.
Be the friendly face at the heart of our Family Hub/Children’s Centre, helping to create a welcoming and supportive environment for families and visitors. You’ll keep essential administration running smoothly—from managing records and bookings to helping shape more efficient online processes. As the first point of contact, you’ll greet visitors, manage enquiries in person, by phone and email, and ensure everyone feels supported and connected to the services they need.
The role of Apprentice Receptionist will be the first point of contact for the Family Hub/Children Centre by working on reception, welcoming families and visitors, signing them in and helping them find what they need. This also includes first point of contact via phone or mailbox. In the role you will support the operational delivery of the Family Hub/Children Centre through maintaining effective administration processes, possibly further developing them to online processes. This can include filing records, booking rooms and activities. The role will respond to questions from families in person, over the phone and by email, making sure they get the right help. In the role you will register new families and explain what support and services are available. As the Apprentice Receptionist you will signpost families to other local services and organisations that can help them. You will organise session bookings, manage waiting lists and keep clear attendance records. This role is fixed term for the purpose of completing the level 3 Business Administrator apprenticeship and will end 18 months after you start with us.
Responsibilities
- Welcome families and visitors; sign them in and help them find what they need.
- Provide first-point-of-contact support in person, by phone and by email.
- Maintain effective administration processes and develop online processes where possible.
- File records and manage room and activity bookings.
- Answer questions from families and ensure they receive the right help.
- Register new families and explain available support and services.
- Signpost families to other local services and organisations.
- Organise session bookings, manage waiting lists, and keep attendance records.
Qualifications and requirements
- Fixed-term apprenticeship: Level 3 Business Administrator apprenticeship (18 months).
- Strong customer service and communication skills (in person, phone, and email).
- Ability to maintain accurate records and manage bookings efficiently.
- Supportive team player with a commitment to public service and community outcomes.
What we offer
- At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service; pro rata for part-time roles; option to purchase extra days.
- Agile working (role dependent) with a Flexibility First approach.
- Local Government Pension Scheme – option to join the AVC Scheme.
- Health and Wellbeing support, including Employee Assistance Programme.
- Cycle to Work and Travel Pass Schemes; salary sacrifice car lease scheme.
- Family-friendly policies with enhanced leave; discounted gym memberships; Employee Volunteering Scheme; Medicash.
Equal opportunity and additional information
Liverpool City Council is committed to fostering a workforce representative of the communities we serve. We are an Equal Opportunities Employer and guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria. If you require reasonable adjustments under the Equality Act 2010, please contact recruitment@liverpool.gov.uk. For details about the application process and eligibility, please refer to the Tribepad system and notifications sent to your registered email. Eligibility to work in the UK will be verified in the final stages of the selection process.
Apprentice Receptionist in Liverpool employer: Liverpool City Council
As an Apprentice Receptionist at our Family Hub/Children’s Centre, you will be part of a supportive and community-focused environment that prioritises the well-being of families and visitors. We offer generous benefits including at least 27 days of holiday, flexible working options, and comprehensive health and wellbeing support, all while providing opportunities for personal and professional growth within local government. Join us in making a meaningful impact in the community while developing your skills in a welcoming and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Receptionist in Liverpool
✨Tip Number 1
Get to know the Family Hub/Children’s Centre before your interview. Familiarise yourself with their services and how they support families. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think about how you would greet a family or handle an enquiry. Role-playing with a friend can help you feel more prepared and relaxed when it comes to the real deal.
✨Tip Number 3
Be ready to showcase your organisational skills. You might be asked how you would manage bookings or keep records. Have some examples from your past experiences or studies that demonstrate your ability to stay organised and efficient.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Apprentice Receptionist in Liverpool
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our Family Hub.
Tailor Your Application:Make sure to customise your application to highlight your customer service skills and any relevant experience. Mention how you can help create a welcoming environment and support families, as that’s what we’re all about!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by using clear language and breaking up text into manageable sections. This will help us quickly see why you’d be a great fit for the Apprentice Receptionist role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and you’ll find all the details you need to complete your application smoothly.
How to prepare for a job interview at Liverpool City Council
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an Apprentice Receptionist. Familiarise yourself with tasks like managing bookings, greeting visitors, and answering enquiries. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your Customer Service Skills
As the first point of contact, excellent customer service is key. Prepare examples from your past experiences where you've successfully helped someone or resolved an issue. This will show that you can handle enquiries in person, over the phone, and via email with ease.
✨Practice Common Interview Questions
Think about questions you might be asked, such as how you would handle a difficult visitor or manage multiple tasks at once. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team you'll be working with or how they measure success in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
