Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch library services and assist customers across various locations.
- Company: Join Liverpool City Council, a diverse and inclusive workplace.
- Benefits: Competitive pay, health benefits, learning opportunities, and subsidised parking.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Make a difference in the community while working in a dynamic library environment.
- Qualifications: Diploma in Library and Information Science or equivalent, with customer service experience.
JOB DETAILS
1 X Perm Part Time 21 hours, 5 days/ week over a 7-day bandwidth $41.27 to $45.13 per hour + super
JOB DESCRIPTION:
We are looking for a Library customer service officer to deliver best practice library services across our libraries. The position is based at Liverpool but work across libraries and locations is expected. Hours are spread across 5 shifts a week, rostered as 2 x morning, 2 x afternoon and 1 x evening or weekend shift per week.
The role is 100% customer facing and previous public library experience would be highly regarded.
This position requires ALIA recognised qualifications as library technician or above.
ABOUT YOU
To be successful:
- Completion or progress towards completion of a Diploma in Library and Information Science or equivalent, conferring eligibility for associate membership of the Australian Library and Information Association.
- Demonstrated experience working in a customer service environment including cash handling
- Demonstrated ability to lead and work within a multi branch team
- Supporting staff and customers in the policies and procedures, including use of equipment and access to the collection
- Assisting with information enquiries
- Demonstrated enthusiasm for Library innovation and experience in upgrades and change.
- Experience in a public library and with inter-library loans, collection management and digital services.
- Knowledge of Library Management Systems, digital technology and corporate systems.
BENEFITS OF WORKING AT LCC
- Salary will be dependent upon the relevant skills, experience and competencies of the successful applicant.
- Learning and development opportunities
- Subsidised parking and a location that is also close to Liverpool station.
- Health and wellbeing benefits including 2 Health and Wellbeing Leaves and access to our Employee Assistance Program.
- Access to a Fitness Passport membership.
This position is subject to a working with children check and prohibited people are not eligible to apply.
All successful candidates will be required to obtain a National Police Check as part of the recruitment process and may be required to undergo a pre-employment medical check
Liverpool City Council is committed to providing aworking environment that supports all employeesto reach their full potential.
To be eligible to apply for permanent positions atLiverpool City Council , you need to be an AustralianCitizen or Permanent Resident.
We welcome candidates from all backgrounds and value diversity and inclusion inour workplace. We encourage all applicants, including First nation people, peoplewith disability, LGBTIQ and culturally diverse communities to join Council.
HOW TO APPLY:
Please click the \’Apply\’ button above. Applicants must submit a covering letter, current resume and response to the selection/essential criteria questions which will be shown once you commence your application.
Be part of creating the future , for further information about the position please contact Samata Billa, Talent Acquisition Partner at billas@liverpool.nsw.gov.au
#J-18808-Ljbffr
Library Customer Service Officer employer: Liverpool City Council
Contact Detail:
Liverpool City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Customer Service Officer
✨Tip Number 1
Get to know the library scene! Familiarise yourself with the services and innovations at Liverpool City Council libraries. This will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current library staff or join local library groups on social media. They can provide insider tips and might even give you a heads-up about job openings.
✨Tip Number 3
Prepare for those customer service scenarios! Think of examples from your past experiences where you’ve handled tricky situations or provided excellent service. This will help you shine in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Library Customer Service Officer
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your customer service experience and any relevant library qualifications. We want to see your enthusiasm for the role, so let your personality come through!
Tailor Your Resume: Don’t just send out the same old resume! Tailor it to match the job description. Focus on your library experience, cash handling skills, and any tech-savvy abilities you have. We love seeing how you fit into our team!
Address the Selection Criteria: When you get to the selection criteria questions, take your time! Use specific examples from your past experiences that demonstrate how you meet each criterion. This is your chance to show us why you’re the perfect fit!
Apply Through Our Website: Make sure to apply through our website by clicking the 'Apply' button. It’s the easiest way for us to receive your application and ensures you don’t miss any important steps in the process!
How to prepare for a job interview at Liverpool City Council
✨Know Your Library Stuff
Make sure you brush up on your knowledge of library services and systems. Familiarise yourself with the latest trends in digital technology and how they apply to libraries. This will show that you're not just passionate about books, but also about innovation in library services.
✨Customer Service is Key
Since this role is 100% customer-facing, prepare examples from your past experiences where you've excelled in customer service. Think about situations where you handled inquiries or resolved issues effectively. Highlighting your cash handling experience can also give you an edge!
✨Team Player Vibes
This position requires working across multiple branches, so be ready to discuss your teamwork skills. Share specific instances where you've collaborated with others to achieve a common goal, especially in a library or similar environment. It’s all about showing you can lead and support your colleagues.
✨Prepare for the Essentials
Before the interview, make sure you have all your qualifications and certifications in order. Be ready to discuss your progress towards your Diploma in Library and Information Science and how it aligns with the role. Also, don’t forget to prepare questions about the library's policies and procedures to show your genuine interest!