Head of Insight, Research, and Engagement

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We have ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The role:

Are you a strategic thinker with a passion for data-driven decision-making with expertise in both quantitative and qualitative research methods? We are seeking a dynamic and experienced professional who can lead on analytics, research, and community engagement. This is a pivotal role that will shape how we understand and respond to the needs of our residents, ensuring that communication campaigns, services and transformation programmes are informed by robust evidence and insight.

The Head of Insight, Research and Engagement is a senior leadership role within Liverpool City Council’s Strategy and Change Directorate, part of the Communications and Engagement service. The successful candidate will oversee the development of dashboards and business intelligence tools to support targeted communications and improve engagement with diverse communities, ensuring that the voices of Liverpool’s residents shape the services they receive. The ideal candidate will have a strong background in research and analytics, excellent communication skills and a proven ability to translate complex data into actionable insights.

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme

Next steps:

Closing date: midnight on Monday 8 September 2025

Interview date: W/C 18 September 2025 (to be confirmed)

Interview format: face-to-face

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.

Please note: this vacancy is classified as a politically restricted position.

If you would like any further information or an informal discussion, please contact Edna Boampong, Director of Communications and Engagement, via haley.caruana@liverpool.gov.uk.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.