Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with enquiries and complaints while promoting Careline services.
- Company: Join Liverpool City Council, a key player in community service and support.
- Benefits: Enjoy a competitive salary, full training, and opportunities for career development.
- Why this job: Make a real impact in your community while gaining valuable experience in customer service.
- Qualifications: No specific qualifications required; just a passion for helping others and a willingness to learn.
- Other info: Flexible working hours and a supportive team environment await you!
The predicted salary is between 25000 - 35000 £ per year.
Job Category : Sec / Admin
Location : Cunard Building Water Street Pier Head Liverpool L2 2BS, Liverpool City Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.71
MAIN AREAS OF RESPONSIBILITY:
To own individual enquiries, complaints and customer requests.
To work flexibly across the hours of the Careline Service.
To contribute to the process of continually improving customer access to quality, cost effective services.
To promote a positive image of Careline and Liverpool City Council, working as part of an integrated team.
To assist with delivering the Councils commitment to Best Value and customer service.
To be fully proficient in all aspects of those services delivered through the Careline Service (full training will be given).
To effectively use relevant ICT systems and assist in the creation, development and maintenance of records, files and statistical information.
To provide accessible and comprehensive information and advice to customers on all Careline services by keeping up to date with all aspects of services.
To use, develop and maintain procedures and codes of working practice that maintain and enhance a quality approach to service delivery.
To carry out administrative services including duties related to customer contact including demonstrating appropriate systems to visitors when required.
To assist the Team Manager in the development of new staff and trainees through mentoring, job shadowing and acting as a ‘champion’.
Ensure that all work functions and where appropriate, line management responsibilities, are undertaken in accordance with all related Health and Safety legislation and relevant codes of practice.
Develop the City Council’s commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
Customer Service Advisor (Grade 4) employer: Liverpool City Council
Contact Detail:
Liverpool City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Grade 4)
✨Tip Number 1
Familiarise yourself with the services provided by Liverpool City Council, especially those related to the Careline Service. Understanding their offerings will help you answer customer enquiries more effectively and demonstrate your commitment during the interview.
✨Tip Number 2
Practice your communication skills, as this role requires handling individual enquiries and complaints. Role-playing scenarios with friends or family can help you feel more confident in addressing various customer situations.
✨Tip Number 3
Research common customer service challenges and best practices. Being able to discuss these during your interview will show that you're proactive and ready to contribute to improving customer access to quality services.
✨Tip Number 4
Network with current or former employees of Liverpool City Council if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Customer Service Advisor (Grade 4)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've handled enquiries or complaints effectively.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Mention why you want to work for Liverpool City Council and how you can contribute to their commitment to quality customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Liverpool City Council
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the Careline Service and the types of enquiries you might handle. This will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare to showcase your ability to handle enquiries and complaints effectively. Think of examples from your past experiences where you successfully resolved issues or provided excellent customer service.
✨Show Your Flexibility
The job requires flexibility in working hours. Be ready to discuss your availability and willingness to adapt to different shifts. Highlight any previous experience where you had to be flexible in your work schedule.
✨Emphasise Teamwork and Mentoring
Since the role involves assisting in developing new staff, be prepared to talk about your teamwork skills and any mentoring experience you have. Share examples of how you've supported colleagues or contributed to a positive team environment.
