Welfare Officer in Liverpool

Liverpool Adult Learning Service is seeking a committed and enthusiastic Welfare Officer to support adult learners across the city, particularly those with ESOL needs and from refugee, migrant and asylum-seeking backgrounds. You will play a key role in helping learners overcome barriers, access services and progress into further learning, employment and wider opportunities.

Responsibilities

• You will provide advice, guidance and assessment to learners throughout their learning journey.
• Deliver personalised support to help learners overcome barriers and achieve positive outcomes.
• Signpost and refer learners to appropriate services, including health, housing, employment and support services.
• Work closely with tutors, curriculum leaders and partners to support learner progression.
• Support learners from refugee, migrant and asylum-seeking backgrounds, promoting confidence and independence.
• Build effective partnerships with community, voluntary and statutory organisations.
• Maintain accurate records and contribute to quality assurance and service improvement.
• Demonstrate strong safeguarding awareness and trauma-informed practice.
• Participate in CPD and contribute to the development of an inclusive, high-quality service.

Qualifications

• Level 2 (or above) qualifications in English and Maths.
• Experience working with learners facing barriers to learning.
• Experience supporting refugee, migrant or vulnerable communities.
• Ability to signpost and refer learners to appropriate external services effectively.
• Excellent communication, interpersonal and digital skills.
• Ability to manage sensitive and confidential information appropriately.
• Flexibility, proactive attitude and commitment to supporting inclusive communities.

Employment and Benefits

This post is for 35 hours per week, term time only. This position is offered on a fixed-term basis due to funding arrangements and will conclude on 31 March 2027.

Benefits

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) – option to purchase further days.
• Agile working (role dependent) – a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception.
• Part of the Local Government Pension Scheme – option to join the AVC Scheme.
• Progression – opportunities and training through a wide range of high quality learning.
• Health and Wellbeing – Employee Assistance Programme.
• Cycle to Work and Travel Pass Schemes.
• Drive Time – a salary sacrifice car lease scheme.
• Family friendly policies with enhanced leave.
• Discounted Gym Memberships.
• Employee Volunteering Scheme.

Equal Opportunities & Accessibility

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at atrecruitment@liverpool.gov.uk.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.