At a Glance
- Tasks: Support children with SEND by managing assessments and building strong relationships with families.
- Company: Join Liverpool City Council, dedicated to serving the community and supporting young people.
- Benefits: Enjoy 27+ days holiday, flexible working, and great health and wellbeing perks.
- Other info: Opportunities for progression and training in a diverse and inclusive workplace.
- Why this job: Make a real difference in children's lives while developing your career in a supportive environment.
- Qualifications: Experience in casework and knowledge of SEND legislation is essential.
The predicted salary is between 30000 - 40000 € per year.
Responsibilities
- Carry out the statutory assessment and EHC plan review process, ensuring children and young people with SEND are placed and supported suitably in line with relevant legislation.
- Manage a caseload of children and young people under assessment for EHC plans and a cohort with existing EHC plans.
- Act as the first point of contact for families, providing excellent customer service and maintaining positive, effective relationships with families and professionals.
- Work in partnership with other agencies to achieve positive outcomes for children and young people, working as part of multi‑agency teams.
- Work independently on a specified caseload, meeting statutory timescales and deadlines, and use IT (Microsoft Office Suite) effectively.
- Apply mediation and negotiation skills to support families and manage legal challenges under pressure.
- Use in‑depth knowledge of the Children and Families Act 2014 and SENDIST regulations to support cases.
Qualifications and Experience
- Extensive experience of casework, including supporting families and managing legal challenges.
- Working experience and in‑depth knowledge of all aspects of the Children and Families Act 2014 and associated legislation, including SENDIST regulations.
Benefits
- At least 27 days holiday, plus bank holidays; rising to 32 days after 5 years of service (pro rata if part time); option to purchase further days.
- Agile working (role dependent) – a “Flexibility First” approach to agile working.
- Part of the Local Government Pension Scheme – option to join the AVC Scheme.
- Progression opportunities and training through a wide range of high‑quality learning.
- Health and wellbeing offer, including Employee Assistance Programme.
- Cycle to Work and Travel Pass Schemes.
- Drive Time – a salary sacrifice car lease scheme.
- Family‑friendly policies with enhanced leave.
- Discounted gym memberships.
- Employee volunteering scheme.
Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under‑represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at atrecruitment@liverpool.gov.uk. Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.
SEND Casework Officer in Liverpool employer: Liverpool-City-Council-Au
Liverpool City Council is an exceptional employer, offering a supportive work culture that prioritises the well-being and professional growth of its employees. With generous benefits such as at least 27 days of holiday, flexible working options, and extensive training opportunities, staff are empowered to make a meaningful impact in the lives of children and young people with SEND. Located in the historic Cunard Building, the council fosters a diverse and inclusive environment, ensuring that all voices are heard and valued.
StudySmarter Expert Advice🤫
We think this is how you could land SEND Casework Officer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the SEND sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the Children and Families Act 2014 and SENDIST regulations. Be ready to discuss how you've applied this knowledge in your previous roles, as it shows you're not just familiar but experienced.
✨Tip Number 3
Practice your customer service skills! As a SEND Casework Officer, you'll be the first point of contact for families. Role-play scenarios with friends or family to get comfortable handling tough conversations and providing support.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace SEND Casework Officer in Liverpool
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you understand the SEND Casework Officer role thoroughly. Familiarise yourself with the responsibilities and qualifications listed in the job description so you can tailor your application to highlight your relevant experience.
Showcase Your Experience:When detailing your experience, focus on specific examples that demonstrate your casework skills and knowledge of the Children and Families Act 2014. Use clear, concise language to show how you've successfully supported families and managed legal challenges in the past.
Keep It Professional Yet Personal:While we want you to be professional, don’t shy away from letting your personality shine through. Share your passion for working with children and young people with SEND, and how you can contribute positively to their lives and the community.
Apply Through Our Website:Make sure to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Don’t forget to double-check everything before hitting send!
How to prepare for a job interview at Liverpool-City-Council-Au
✨Know Your Legislation
Make sure you brush up on the Children and Families Act 2014 and SENDIST regulations. Being able to discuss these in detail will show that you’re not just familiar with the laws, but that you can apply them effectively in your role.
✨Showcase Your Casework Experience
Prepare specific examples from your past casework that highlight your ability to manage legal challenges and support families. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Customer Service Skills
As a SEND Casework Officer, you'll be the first point of contact for families. Be ready to share how you've built positive relationships in previous roles and how you handle difficult conversations or conflicts.
✨Highlight Your Teamwork Abilities
Discuss your experience working in multi-agency teams. Share examples of how you’ve collaborated with other professionals to achieve positive outcomes for children and young people, as this is crucial for the role.
