At a Glance
- Tasks: Assist customers with inquiries and ensure top-notch service quality.
- Company: Liverpool City Council, dedicated to supporting the community.
- Benefits: 27 days holiday plus bank holidays, training opportunities, and flexible hours.
- Other info: Part-time role with a supportive team and growth potential.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Liverpool-City-Council-Au is looking for a part-time Customer Service Advisor for 28 hours per week. This role involves addressing customer inquiries, ensuring service quality, and supporting residents of Liverpool through the Contact Centre.
The ideal candidate will have experience in customer service and communication skills. The position offers opportunities for further training and development along with at least 27 days of holiday plus bank holidays.
Part-Time Public Sector Advisor – Customer Support in Liverpool employer: Liverpool-City-Council-Au
Liverpool City Council is an excellent employer, offering a supportive work culture that prioritises employee development and community engagement. With a commitment to providing at least 27 days of holiday plus bank holidays, alongside opportunities for further training, this part-time role as a Customer Service Advisor allows you to make a meaningful impact while enjoying a healthy work-life balance in the vibrant city of Liverpool.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Public Sector Advisor – Customer Support in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Liverpool City Council on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We can role-play with friends or family to boost our confidence and show off those communication skills!
✨Tip Number 3
Research the Liverpool City Council’s values and recent projects. This will help us tailor our answers in interviews and demonstrate that we’re genuinely interested in supporting the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we can keep track of our progress easily.
We think you need these skills to ace Part-Time Public Sector Advisor – Customer Support in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with the role of a Customer Service Advisor, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills:Since this role is all about addressing customer inquiries, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you’d interact with residents of Liverpool.
Highlight Your Commitment to Service Quality:We’re looking for someone who genuinely cares about providing top-notch service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Liverpool City Council.
How to prepare for a job interview at Liverpool-City-Council-Au
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled inquiries in the past and what strategies you use to ensure service quality. This will show that you understand the role and can hit the ground running.
✨Research Liverpool City Council
Take some time to learn about Liverpool City Council and its values. Understanding their mission and how they serve the community will help you tailor your answers and demonstrate your genuine interest in the position.
✨Prepare for Common Scenarios
Think of common customer service scenarios you might face in this role. Prepare examples from your experience where you successfully resolved issues or improved customer satisfaction. This will help you showcase your problem-solving skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities or how success is measured in the role. This shows that you're proactive and genuinely interested in growing within the organisation.
