At a Glance
- Tasks: Lead a team to support Liverpool residents in financial crisis with empathy and professionalism.
- Company: Join Liverpool City Council, dedicated to improving community welfare and public services.
- Benefits: Enjoy 27+ days holiday, flexible working, and health benefits.
- Other info: Opportunities for progression and training in a values-driven environment.
- Why this job: Make a real difference in people's lives while tackling poverty and inequality.
- Qualifications: Experience in welfare benefits and strong decision-making skills required.
The predicted salary is between 30000 - 40000 € per year.
A bit about us: Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!
The role: Help Liverpool residents when they need it most. Liverpool City Council is looking for a committed and compassionate Team Leader to support the delivery of the Liverpool Citizen Support Scheme (LCSS) and the Crisis and Resilience Fund– providing urgent help to residents facing financial crisis. You’ll take ownership of complex and urgent cases, making discretionary decisions on awards for essential living needs. Working with partner organisations and internal teams, you’ll ensure support is delivered quickly, fairly and in line with local policy and legislation.
What you’ll do:
- Manage and resolve LCSS applications from start to finish
- Make informed decisions on urgent and household support awards
- Support vulnerable residents with empathy and professionalism
- Liaise with partners such as DWP, HMRC, landlords and council services
- Safeguard public funds and help prevent fraud
- Deliver a high-quality, customer‑focused service under pressure
What we’re looking for:
- Experience in welfare benefits, local welfare provision or similar casework
- Strong decision‑making and numeracy skills
- Confidence handling complex, sensitive and urgent situations
- Excellent communication skills and attention to detail
- A commitment to equality, dignity and customer service
- Make a real difference to people’s lives
- Be part of a values‑driven council tackling poverty and inequality
Our offer to you:
- At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) – option to purchase further days
- Agile working (role dependent) – a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
- Part of the Local Government Pension Scheme – option to join the AVC Scheme
- Progression – opportunities and training through a wide range of high quality learning
- Health and Wellbeing – offer including Employee Assistance Programme
- Cycle to Work and Travel Pass Schemes
- Drive Time – a salary sacrifice car lease scheme
- Family friendly policies with enhanced leave
- Discounted Gym Memberships
- Employee Volunteering Scheme
Application Deadline: 24/05/2026
Equal Opportunities: Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications and abilities. To support this commitment, we guarantee an interview to candidates from under‑represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.
Liverpool Citizen Support Scheme Team Leader employer: Liverpool-City-Council-Au
Liverpool City Council is an exceptional employer dedicated to making a positive impact in the community. With a strong focus on employee wellbeing, we offer generous holiday allowances, flexible working arrangements, and opportunities for professional growth through extensive training. Join us at the iconic Cunard Building in Liverpool, where you can contribute to meaningful public service while enjoying a supportive and values-driven work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Liverpool Citizen Support Scheme Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Liverpool City Council. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by researching the Liverpool Citizen Support Scheme. Understand its goals and challenges so you can show how your skills align with their mission to support the community.
✨Tip Number 3
Practice your responses to common interview questions, especially around decision-making and handling sensitive situations. We want to see your empathy and professionalism shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Liverpool City Council.
We think you need these skills to ace Liverpool Citizen Support Scheme Team Leader
Some tips for your application 🫡
Show Your Passion for Community:When writing your application, let your enthusiasm for making a difference in Liverpool shine through. We want to see how you connect with our mission to support residents and improve their lives.
Highlight Relevant Experience:Make sure to showcase any experience you have in welfare benefits or casework. We’re looking for candidates who can handle complex situations, so don’t hold back on sharing your skills and achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your qualifications quickly.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity.
How to prepare for a job interview at Liverpool-City-Council-Au
✨Know Your Stuff
Make sure you understand the Liverpool Citizen Support Scheme and its impact on the community. Familiarise yourself with local policies and legislation related to welfare benefits, as this will show your commitment and knowledge during the interview.
✨Show Empathy
As a Team Leader, you'll be supporting vulnerable residents. Prepare examples of how you've handled sensitive situations in the past, demonstrating your ability to approach complex cases with compassion and professionalism.
✨Communicate Clearly
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you convey your ideas effectively.
✨Highlight Decision-Making Skills
Be ready to discuss your decision-making process, especially in urgent situations. Think of specific instances where you had to make tough calls and how you ensured fairness and compliance with regulations. This will demonstrate your capability to handle the responsibilities of the role.
