At a Glance
- Tasks: Support housing applications and provide guidance to residents in Liverpool.
- Company: Join Liverpool City Council and make a real difference in your community.
- Benefits: Enjoy 27+ days holiday, flexible working, and health perks.
- Other info: Opportunities for progression and training in a supportive environment.
- Why this job: Be part of a team that transforms lives and enhances local communities.
- Qualifications: Strong communication skills and a passion for public service.
The predicted salary is between 30000 - 40000 € per year.
A bit about us: Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!
The role: The Housing Support Officer will provide a comprehensive range of office, management support and customer service functions within the housing directorate on housing allocations, known as Property Pool Plus. The role of Housing Support Officer will assess, review and process housing applications and provide appropriate guidance to service users of Property Pool Plus. As the Housing Support Officer you will provide responses to customer enquiries regarding housing application decisions that have been made in line with the Property Pool Plus housing allocations policy. As well as provide clear, accurate policy guidance and deliver training to administrative staff, ensuring housing applications are processed consistently in line with the Property Pool Plus housing allocations policy.
Our offer to you: At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days. Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception. Part of the Local Government Pension Scheme – option to join the AVC Scheme. Progression opportunities and training through a wide range of high quality learning. Health and Wellbeing offer including Employee Assistance Programme. Cycle to Work and Travel Pass Schemes. Drive Time – a salary sacrifice car lease scheme. Family friendly policies with enhanced leave. Discounted Gym Memberships. Employee Volunteering Scheme.
Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.
Housing Support Officer in Liverpool employer: Liverpool-City-Council-Au
Liverpool City Council is an exceptional employer, offering a meaningful opportunity to make a positive impact on the lives of residents in a vibrant and culturally rich city. With generous benefits including at least 27 days of holiday, flexible working options, and a commitment to employee growth through high-quality training, we foster a supportive work culture that values diversity and community engagement. Join us in transforming public services and contributing to the well-being of our local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Officer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Liverpool City Council's values and recent projects. Show us that you're not just interested in the role, but that you genuinely care about making a difference in our communities.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and housing policies. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us that you’re serious about joining our team and contributing to the vibrant community of Liverpool.
We think you need these skills to ace Housing Support Officer in Liverpool
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role of a Housing Support Officer. Familiarise yourself with the Property Pool Plus system and the key responsibilities mentioned in the job description. This will help you tailor your application to show how you can make a real difference in our communities.
Be Yourself:We want to see the real you! Use your own voice in your application. Share your experiences and how they relate to the role. Don’t be afraid to show your passion for helping others and making a positive impact in Liverpool.
Highlight Relevant Experience:Make sure to showcase any relevant experience you have in customer service or housing support. Use specific examples to demonstrate how you've successfully handled similar tasks in the past. This will help us see how you can hit the ground running!
Apply Through Our Website:When you're ready to submit your application, make sure to do it through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Liverpool-City-Council-Au
✨Know Your Stuff
Make sure you understand the Property Pool Plus housing allocations policy inside out. Familiarise yourself with the key processes and any recent changes. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Your Passion for Community
Liverpool City Council is all about making a positive impact on local communities. Be ready to share examples of how you've contributed to community projects or supported residents in previous roles. This will demonstrate that you align with their values and mission.
✨Prepare for Customer Queries
As a Housing Support Officer, you'll be dealing with customer enquiries regularly. Think of common questions you might face regarding housing applications and prepare clear, concise responses. Practising these scenarios can help you feel more at ease during the interview.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team dynamics, training opportunities, or how success is measured in this role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the council's goals.
