At a Glance
- Tasks: Provide expert advice and mediation to tenants and landlords, resolving issues and improving relationships.
- Company: Join Liverpool City Council and make a real difference in vibrant communities.
- Benefits: Enjoy 29+ days holiday, flexible working, and health & wellbeing support.
- Other info: Opportunities for progression and training in a supportive environment.
- Why this job: Transform lives and promote safe tenancies in a dynamic public service role.
- Qualifications: Experience in housing legislation and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We’ve got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.
Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!
We’re looking for a Tenancy Relations Officer to join our Housing Solutions Assessment and Prevention Team and play a vital role in promoting safe, lawful, and sustainable tenancies.
The Role
This is a varied and people focused role. You’ll provide expert advice, mediation, and early intervention to tenants and landlords—helping resolve issues, prevent illegal evictions and improve tenancy relationships. You’ll also act as a subject matter expert, working in accordance with homeless and housing legislation, and use insights from casework to influence service improvements and share best practice across Housing Solutions. You’ll report directly to the Housing Solutions Assessment and Prevention Team Leader and work closely with partners including housing enforcement, the police, legal advisors and voluntary sector organisations.
Our Offer to You
- At least 29 days holiday, plus bank holidays rising to 33 after 5 years’ service (pro rata if part time) – optional purchase of additional days.
- Agile working (role dependent) – a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception.
- Part of the Local Government Pension Scheme – option to join the AVC Scheme.
- Progression – opportunities and training through a wide range of high quality learning.
- Health and Wellbeing – offer including Employee Assistance Programme.
- Cycle to Work and Travel Pass Schemes.
- Drive Time – a salary sacrifice car lease scheme.
- Family friendly policies with enhanced leave.
- Discounted Gym Memberships.
- Employee Volunteering Scheme.
Equal Opportunity Statement
Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications and abilities. To support this commitment, we guarantee an interview to candidates from under‑represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at atrecruitment@liverpool.gov.uk.
Housing Solutions Tenancy Relations Officer in Liverpool employer: Liverpool-City-Council-Au
Working at Liverpool City Council as a Housing Solutions Tenancy Relations Officer offers a unique opportunity to make a meaningful impact in vibrant communities. With a strong commitment to employee wellbeing, the council provides generous holiday allowances, flexible working arrangements, and extensive training opportunities, all within a supportive and inclusive work culture. Join us in transforming lives and enhancing the quality of housing in our world-famous city, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Solutions Tenancy Relations Officer in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join community groups, or even hit up social media platforms like LinkedIn. The more people you know, the better your chances of landing that Tenancy Relations Officer role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in mediation and conflict resolution. Share specific examples of how you've helped tenants and landlords in the past—this will really make you stand out!
✨Tip Number 3
Research is key! Familiarise yourself with the latest housing legislation and best practices in tenancy relations. This knowledge will not only boost your confidence but also show employers that you're serious about making a positive impact in the community.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on the Liverpool City Council site. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll be one step closer to making a difference in our vibrant city!
We think you need these skills to ace Housing Solutions Tenancy Relations Officer in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Housing Solutions Tenancy Relations Officer. We want to see how you can contribute to our vibrant communities!
Showcase Your People Skills:This role is all about working with tenants and landlords, so don’t forget to emphasise your communication and mediation skills. Share examples of how you've successfully resolved conflicts or improved relationships in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application through our official website. It’s the best way to ensure your application gets to us directly and is considered for this exciting opportunity!
How to prepare for a job interview at Liverpool-City-Council-Au
✨Know Your Stuff
Make sure you brush up on housing legislation and tenancy rights. Familiarise yourself with the key issues tenants and landlords face, as well as the services Liverpool City Council offers. This will show your passion for the role and your commitment to making a difference.
✨Showcase Your People Skills
As a Tenancy Relations Officer, you'll be dealing with various stakeholders. Prepare examples of how you've successfully mediated conflicts or provided support in previous roles. Highlight your communication skills and ability to build relationships—these are crucial for this position!
✨Demonstrate Your Problem-Solving Abilities
Think of specific scenarios where you've resolved issues effectively. Be ready to discuss how you would approach common challenges in tenancy relations, such as preventing illegal evictions or improving tenant-landlord relationships. This will illustrate your proactive mindset.
✨Align with Their Values
Research Liverpool City Council's values and mission. During the interview, express how your personal values align with theirs, especially regarding community service and making a positive impact. This connection can set you apart from other candidates.
