At a Glance
- Tasks: Manage Council Tax accounts, ensuring accurate billing and excellent service to residents.
- Company: Join Liverpool City Council and make a real difference in your community.
- Benefits: Enjoy 27+ days holiday, flexible working, and health benefits.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Be part of a team that transforms public services and supports local communities.
- Qualifications: Positive attitude, attention to detail, and a willingness to learn about Council Tax.
The predicted salary is between 24000 - 28000 £ per year.
A bit about us: Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
The Role: We are seeking a motivated and detail-oriented Council Tax Billing and Collection Officer to join our Revenues Service and be part of our exciting improvement journey. This is a vital role in ensuring the accurate billing and collection of Council Tax, supporting the financial sustainability of the council and delivering excellent service to our residents.
About You:
- Has a positive attitude and genuinely wants to help people
- Loves chatting with people and can explain things clearly (even the tricky stuff!)
- Has a sharp eye for detail and spots mistakes a mile off
- Knows a thing or two about Council Tax—or is keen to learn
- Enjoys solving problems and finding smart solutions
- Is comfortable using systems and tech (Northgate experience is a bonus!)
- Works well in a team but can also fly solo when needed
- Can juggle tasks and stay cool under pressure
- Brings ideas to the table and isn’t afraid to speak up
- Wants to grow, develop, and make a real impact in the community
Key Responsibilities:
- Administer and maintain Council Tax accounts, including billing, discounts, exemptions, and recovery processes
- Respond to customer enquiries via phone, email, and written correspondence with professionalism and empathy
- Ensure compliance with legislation, policies, and procedures relating to local taxation
- Liaise with internal departments and external agencies to resolve account issues and support enforcement activity
- Contribute to service improvement initiatives and digital transformation projects
- Maintain accurate records and support audit and performance reporting
Our Offer to You:
- At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
- Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
- Part of the Local Government Pension Scheme – option to join the AVC Scheme
- Progression opportunities and training through a wide range of high quality learning
- Health and Wellbeing offer including Employee Assistance Programme
- Cycle to Work and Travel Pass Schemes
- Drive Time – a salary sacrifice car lease scheme
- Family friendly policies with enhanced leave
- Discounted Gym Memberships
- Employee Volunteering Scheme
Equal Opportunities: Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.
Collection and Billing Officer in Liverpool employer: Liverpool-City-Council-Au
Liverpool City Council is an exceptional employer, offering a unique opportunity to make a meaningful impact within the vibrant community of Liverpool. With a strong commitment to employee growth, generous benefits including at least 27 days of holiday, and a supportive work culture that prioritises flexibility and well-being, you will be part of a dedicated team striving to enhance the lives of local residents. Join us in our mission to deliver outstanding public services while enjoying a fulfilling career in a city rich in culture and community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Collection and Billing Officer in Liverpool
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We think you need these skills to ace Collection and Billing Officer in Liverpool
Some tips for your application 🫡
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